Product details
Web ID: 10193177More about the product
159 reviews
Aubrey
2 months agoAwful Support
I bought two of these pillows a couple months ago. When I first got them they felt nice, squishy and cool. After sleeping on these pillows for a couple of months now. They are flat as a pancake. That is not how I remembered them when I first bought them. I didn’t expect a pillow from this brand to go so flat so fast. I can remeber when I first bought the pillow it had a nice medium cushion to it. Now it hurts my neck every day when I wake up. It causes me to toss and turn all night. Would not recommend this kind of pillow.
Customer review from shop.americantextile.com
Manuela
4 months agoMy new pillow
So far so good. Thicker than the previous one, though.
Customer review from shop.americantextile.com
Disappointed
6 months agoVerified PurchaserYes
Waste of money
Constantly having to flip pillow due to heat, very disappointed- no cooling properties whatsoever, i would NOT recommend these, nor would I ecer buy them again, waste of money
Helpful?
Response from Macy's
Sealy Bedding Product Expert6 months ago
Hello, we are sorry to hear you did not experience a cooling effect from this pillow. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Robert
11 months ago from Chicago, il
Verified PurchaserYes
Bad product
Terrible had to send back 4 holes on side. To many ordered from macys had to send back. Not ordering anymore!
Helpful?
Response from Macy's
Sealy Bedding Product Expert11 months ago
Hello, we are sorry to hear about your experience with this pillow and for any inconvenience. We advise that you contact Macy's customer service to resolve this issue. Thank you for your feedback.
kerri
2 years agoTerrible, sooo thin!
Helpful?
Response from Macy's
Sealy Bedding Product Expert2 years ago
Hi kerri, we are sorry to hear this pillow was not as lofty as you expected. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Dem77
2 years ago from Texas
Verified PurchaserYes
Sorry
Love ❤ Macy's my AUNT will not use it like a old pillow 🙄
Helpful?
Rise
2 years agoDon't buy
Three never arrived, but I was charged and not refunded.
Helpful?
Response from Macy's
Sealy Bedding Product Expert2 years ago
Hello, we are sorry to hear about your experience. Unfortunately, this matter will need to be resolved through Macy's customer service.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
After 4 mo in the trash
Horrible! They ball up an it’s been 4 months so I dare not return them so I just walked out and placed them in the dumpster. Never again!
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Response from Macy's
Hello, we are sorry to hear this pillow did not hold up as it should. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).