ColemanBlackberry Back Home 10.5 x 9 Screen Canopy Tent
Product details
Web ID: 1993427734 reviewssorted by Newest
Not Durable
We used this two summers and already the roof is so torn up it’s unusable. Last summer we experienced in tear that I was able to fix, but this year it’s all falling apart. The frame is still great, the roof material does not hold up in the sun. We always stored completely dry in and in a shed. Pretty disappointed about the fabric quality.
Customer review from coleman.com
Response from coleman.com
Hi Olivia, Thank you for sharing your experience with the Coleman Back Home™ 10.5 x 9 Screen Canopy Tent. We're sorry to hear that the canopy fabric has not held up as expected, especially when the frame remains in good condition and the product has been properly stored. We understand how disappointing this can be after only a couple of seasons of use. Your feedback regarding the roof material's durability and sun exposure performance is appreciated and will be shared with our product team for review. If you have any more questions or comments, please reach out to us via https://www.coleman.com/support/contact-us , at 1-800-835-3278 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! —Coleman Consumer Care
Great, but didn't last as long as expected for the
I purchased this tent 3 years ago and have been quite pleased with it for the 3 years I have used it. It kept out the Alaska mosquitos as well as other bugs and allowed me to use my deck more than I otherwise would have. This is the fourth year I have taken the tent out of my garage and put it up. Sadly the canopy part is significantly deteriorating. There don't appear to be holes big enough for a bug to get in, but this will clearly be the last year I can use it. I am very disappointed since I expected it to last longer than this since I've had my small camping tent for about 20 years and it is just now beginning to show signs of wear. I would not be as disappointed, however, if it was possible to purchase a new canopy. The rest of the tent is just fine. This bothers me because it is a waste of materials that I likely will not be able to find a use for and I will need to purchase an entire new tent for a not insignificant amount of money when I would gladly have purchased a new canopy. I expected more from Coleman.
Customer review from coleman.com
Response from coleman.com
Hello Cici, Thank you for reaching out to us with your feedback on our Back Home™ 10.5 x 9 Screen Canopy Tent. We're glad to hear that your tent provided years of reliable use and helped make your outdoor space more enjoyable. We're sorry to learn that the canopy has deteriorated and understand your disappointment, particularly since the rest of the tent remains in good condition. We also appreciate your comments regarding the availability of replacement canopies and your concerns about unnecessary waste. Thank you again for taking the time to provide this detailed feedback. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care
Zippers fail
I have owned 2 of these. I use it when camping, about 10 days each year. My only complaint is the zippers. They fail after about 5 years, 50 days total. Can I buy new screens rather than an entire new screen house. Could sturdier zippers be used?
Recommends this product
Customer review from coleman.com
Response from coleman.com
Hello, thank you for your feedback and for being a loyal Coleman® customer! We're glad to hear you’ve enjoyed your Back Home™ 10.5 x 9 Screen Canopy Tent on your camping trips. Regarding your concern about the zippers, we understand how important durability is, and we appreciate your suggestion for sturdier zippers. We are always looking for ways to improve our products. Unfortunately, we do not sell the screens separately for this tent model. Some online retailers do carry replacement screens for Coleman® products, so we recommend checking with authorized retailers who sell our tents to see if a compatible screen is available. We truly value your input and hope you continue to enjoy many more camping adventures with your Coleman® tent! If you need our assistance, please feel free to contact us through our website or LiveChat. Our team is available Monday–Friday, 9 AM–5 PM Eastern Time. Thank you, Coleman Consumer Care Team
Durability
Recently purchased the new Back Home. I had my previous one for over 15 years.. used it often and cared for it Was so I.pressed with the durability of my previous Back Home..I replaced it with the newer version It is so easy to set up. I am a bit concerned that the material seems loose and sags a bit compared to my old one.
Customer review from coleman.com
Poor durability
Roof top material is not very good, very flimsy. Tears easily. Used only for 2 summers, hinge joints ripped through material. Tent was stored in shed most of the year. Very disappointing for the durability of the material.
Customer review from coleman.com
Response from coleman.com
Hello, thank you for taking the time to share your experience with the Back Home™ 10.5 x 9 Screen Canopy Tent. We’re truly sorry to hear that the roof material did not hold up as expected and that you experienced tearing at the hinge joints after only two summers of use. That’s certainly not the level of quality or durability we aim to provide. Our canopy tents are designed with UVGuard™ protection and durable Polyguard™ 2X double-thick fabric to withstand repeated setup and seasonal outdoor use. However, prolonged sun exposure, strong winds, or tension at the frame joints can cause premature wear over time, especially if the canopy fabric is not completely dry or taut during storage. We’d like to learn more about your specific situation. Please reach out to our Consumer Care team. We truly value your feedback it helps us continue improving the materials and construction of our outdoor shelters. Thank you for being part of the Coleman community, and we hope to restore your confidence in our products. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.coleman.com/support/contact-us or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Coleman Consumer Care
Chill for outside
Fits good outside the house. it’s comfort no bugs can get it . It’s to put up. Performance is great . Something to use outside the house so the bugs won’t get you
Customer review from influenster.com
Buying this gazebo for my camping business
I own a camping business in Hawai’i and I been using these gazebos from the beginning of my business and it has been one of my favorite purchases throughout the years. Mahalo Coleman.
Recommends this product
Customer review from coleman.com
Eassy to set up. Wish material was more durable.
Very easy to set up. The improvements over the earlier ones are great. We use this on our backyard deck for the summer. Wish the material was more durable. We have to buy a new one every two or three years. In the alternative offer a replacement cover like you do for the larger one. It’s a waste of money to have to buy a frame to get a new cover. We now have three frames. Anyone want to buy one?
Customer review from coleman.com
Response from coleman.com
Hi! Thank you for sharing your experience with the Back Home™ 10.5 x 9 Screen Canopy Tent! We're thrilled to hear that you found it easy to set up and appreciate the improvements we've made over earlier models. It's great to know that it has become a staple on your backyard deck during the summer. We understand your concerns about the durability of the material and the need to purchase a new frame when only a replacement cover is needed. Your feedback is incredibly valuable, and we’ll be sure to forward it further. In the meantime, if you’d like assistance with your current frames or have any other questions, feel free to reach out to us directly via https://www.coleman.com/support/contact-us. We’re here to help! Thank you again for your feedback and for being a loyal customer. We appreciate your support! Coleman Consumer Care