Aubrey 9-Pc. Comforter Set, King, Exclusively at Macy’s
Product details
Web ID: 959606268 reviews
Comforter set
Sheets are very poor quality and comforter seems to run short
Disappointed.
Ordered this beautiful comforter, couldn't wait for it to arrive and opened it up as soon as it came in and realized it was missing a sham. We called customer service to fix the problem and send us another sham and we were told they could not do it because they were all sold out BUT we could take it up to a store to see if they had any and possibly get a sham from the store. It's a set. No one is going to split a set up, I am still trying to figure out why both were not included in our order. Absolutely ridiculous and the customer service lady was useless.
Response from JLA Home
Dear Customer, thank you for sharing your feedback. We’re truly sorry to hear your Addison Park Aubrey 9-Piece Comforter Set arrived missing a sham, as we understand how frustrating it is when a full set does not arrive as expected. This collection is packaged and sold as a complete set, and missing components can happen only in rare cases. We apologize for the inconvenience you experienced when seeking resolution and will be sharing your comments with our product and customer care teams to help improve both packaging accuracy and support in the future.
No packaging
The comforter was thrown in box not wrapped. Just loose in the b0x
Response from JLA Home
Dear Customer, thank you for your feedback. We’re sorry that the Addison Park Aubrey 9-Pc Comforter Set arrived without protective packaging and was loose in the box. We understand how important it is for items to arrive well protected, especially to avoid damage during transit. We appreciate you bringing this to our attention.
Beautiful!
Love the colors!
Awesome and beautiful comforter set
Absolutely beautiful and great quality at an amazing price
I do not like bashing no one that’s not my charact
I just put my comforter on my bed and it have a rip in it actually a hole!!
Response from JLA Home
I’m really sorry to hear about the issue with your comforter set—it’s absolutely understandable to feel disappointed when it arrives with a hole. We strive to ensure every item meets high quality standards, and this certainly isn’t what we aim to deliver. Your feedback is invaluable, and we’ll be sharing it with our product and quality teams to help prevent similar issues in the future.
Got 70% and wasn’t worth it
Comforter is lightweight, flimsy, poorly made. Runs ridiculously small, doesn’t even cover the mattress on the sides. Sheets are really thin.
Response from JLA Home
Dear Karen,
Thank you for sharing your feedback about the Addison Park Aubrey 9‑Piece Comforter Set.
We apologize that the comforter didn’t meet your expectations—being lightweight and not covering the sides of your mattress, and that the sheets felt too thin. While the set is designed for breathability and year‑round use, we understand sizing and fabric weight are highly personal preferences, and we regret that this one wasn’t the right fit.
Since your purchase was made through Macy’s, we recommend contacting their customer service team at 888‑822‑6229 for assistance with a return or further support. Your comments will also be shared with our product development team for quality review.
We appreciate your honest feedback and are sorry for any inconvenience this has caused.
Cheap fabric and small comforter.
The entire set seems to be made with a very cheap fabric. The comforter and set didn’t even cover my king size bed. I honestly expected a better quality from Macy’s, but this was 100% substandard. I do not recommend purchasing this particular set.
Response from JLA Home
Dear Robert,
Thank you for your feedback. We’re very sorry to hear that the Addison Park Aubrey 9-Piece Comforter Set did not meet your expectations. The concerns you raised regarding the fabric quality and the fit for a king-size bed are important, and we understand how disappointing it is when a product falls short, especially from a retailer like Macy’s, where quality is expected.
Please know that your comments will be shared with our product development and quality assurance teams for further evaluation.
We truly appreciate you taking the time to share your experience, and we apologize for any inconvenience this has caused.