Addison ParkAubrey 9-Pc. Comforter Set, Full, Exclusively at Macy’s

Response from JLA Home

I’m really sorry to hear about the issue with your comforter set—it’s absolutely understandable to feel disappointed when it arrives with a hole. We strive to ensure every item meets high quality standards, and this certainly isn’t what we aim to deliver. Your feedback is invaluable, and we’ll be sharing it with our product and quality teams to help prevent similar issues in the future.

Response from JLA Home

Dear Karen,

Thank you for sharing your feedback about the Addison Park Aubrey 9‑Piece Comforter Set.

We apologize that the comforter didn’t meet your expectations—being lightweight and not covering the sides of your mattress, and that the sheets felt too thin. While the set is designed for breathability and year‑round use, we understand sizing and fabric weight are highly personal preferences, and we regret that this one wasn’t the right fit.

Since your purchase was made through Macy’s, we recommend contacting their customer service team at 888‑822‑6229 for assistance with a return or further support. Your comments will also be shared with our product development team for quality review.

We appreciate your honest feedback and are sorry for any inconvenience this has caused.

Response from JLA Home

Dear Robert,

Thank you for your feedback. We’re very sorry to hear that the Addison Park Aubrey 9-Piece Comforter Set did not meet your expectations. The concerns you raised regarding the fabric quality and the fit for a king-size bed are important, and we understand how disappointing it is when a product falls short, especially from a retailer like Macy’s, where quality is expected.

Please know that your comments will be shared with our product development and quality assurance teams for further evaluation.

We truly appreciate you taking the time to share your experience, and we apologize for any inconvenience this has caused.

Response from JLA Home

Dear Molly, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the fitted sheet. The dimensions of our King Comforter Set: 104x90", which are designed to fit a standard King mattress, typically measuring 76" wide by 80" long. However, we understand that variations in mattress sizing can sometimes cause discrepancies in fit. We kindly recommend verifying the dimensions of your mattress to ensure compatibility. Should you need any further assistance or clarification, please feel free to reach out. We are committed to ensuring your satisfaction and will be happy to assist you in resolving this matter.