20" Ball Chain Necklace in 14k Gold
Product details
Web ID: 8840976Not as pictured
I trusted the 2 photos where it was evident in both, that the necklace is clearly gold balls. Not so at all. I returned to macys.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
A little different from photo…
The balls are smaller than expected from the photo and rather sparkling, but is still a great necklace. I needed it for a heavier charm and does the trick.
Broke Easily
I loved the look and feel of the necklace. I wore it for a couple weeks with a single pendant. When leaning over, it fell off. I realized the necklace broke, snapping between beads. I loved how delicate it was but it is not good quality in terms of being durable.
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Alex Woo Ball Chain necklace. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
I absolutely love my new chain and the cross that I bought too.
Very thin wasn’t what i expected at all. Returned for a refund.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We understand the Alex Woo Ball Chain Necklace didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service
I was disappointed with the size of the necklace
The viewing on the website was misleading, it just gave the length, but not the width
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Alex Woo Ball Chain Necklace. We understand the width was not what you were looking for. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy's Customer Service
Small but sturdy!
Small but sturdy. The beads on this necklace are 1mm in diameter. It is clearly listed that that is their size. It does appear small but that’s what it is supposed to be. Don’t let the size fool you, the necklace is sturdy and well made and will hold up to daily wear without issue.
Pictures did not show real size of balls.
I was very disappointed in this necklace. All the pictures made it look like a sizable gold ball. When arrived was tiny and fragile. I returned, pretty expensive for what you are receiving.