10-Pc. Cookware Set
Product details
Web ID: 6367909Blue Diamond
Don't waste your $$$ on these! They worked wonderfully for maybe a month, eggs stick bad, handle gets hot! Low quality pans. Wish I would have never bought them. Take my word! Don't buy them!
Response from Customer Service
We are very sorry to hear about the issues with your cookware. This issue can be easily resolved! It is likely that you have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food. When this happens, you are basically cooking on the layer of oil as opposed to the surface of the pan. This layer may not be visible. This cleaning method has proven to be extremely successful and can be used when you notice staining and/or sticking. For the best results, please try this method twice. Once complete, you may resume normal washing with soap and sponge. Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a Mr. Clean Magic Eraser on the warm surface; this should do the trick. If this does not work, please email GreenPan directly at customercare.us@greenpan.com. They are happy to help!
Response from Blue Diamond team
We are very sorry to hear about the issues with your cookware. This issue can be easily resolved! It is likely that you have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food. When this happens, you are basically cooking on the layer of oil as opposed to the surface of the pan. This layer may not be visible. This cleaning method has proven to be extremely successful and can be used when you notice staining and/or sticking. For the best results, please try this method twice. Once complete, you may resume normal washing with soap and sponge. Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a Mr. Clean Magic Eraser on the warm surface; this should do the trick. If this does not work, please email GreenPan directly at customercare.us@greenpan.com. They are happy to help!
Awful
I've had this set for a year and a half now. I'm always careful with them, but they easily get scratched and chipped. The coating also holds on to smells. I clean so thoroughly, but the ghosts of meals past still visit me. Pass on these pans.
Response from Blue Diamond team
We are very sorry to hear this, but GreenPan is there to help. Please contact them directly at customercare.us@greenpan.com for warranty assistance. Please include that you were referred based on your review and please include a photo of your pan. They will take great care to ensure your issue is resolved to your satisfaction.
Poor Service- False gift claim
first of all, my purchase was not recieved yet- When I inquired, Cus. ser. could not find it-- I purchaed a set of cookware and then it showed a gift of a rice cookie because it was a Presidents free gift but it did show on the purchase document. The cus.ser. informed me that if it did not appear on the bill statement then a second delivery would not contain it; basically stating, that I am making it up- now this item is a gift for my 88 yr. wife who does not need such a thing as she has been cooking for me for the last 67 yrs. and I did not ask for a gift. This was a first time order on line for Macy's-- guess what, It will be my self and extended family will never spend a cent with this outfit.
Response from Blue Diamond team
Please contact customercare.us@greenpan.com for warranty assistance. They are happy to help!
Blue Diamond 10-Pc. Cookware Set
nice set easy to clean just right for a small family or single person.
Recommends this product
Cooks and holds the heat evenly
Cooks evenly and none stick
Beware of handles
Consumer Report rated the handles 5/5 for the temp & staying cool. However they do absorb heat. Boiled water in the 2 qt. sauce pan and was very disappointed of the handles getting so warm. Not sure how the other pots/pans handles will stay cool?
Great material!!
Easy to cook,so easy to wash. I love my set!!
Recommends this product
Blueberry
Great set for the price