10-Pc. Cookware Set
Product details
Web ID: 6367909Ratings & Reviews
74 customer images
Blue Diamond Cookware
I am sorry to say that I am very disappointed. I've had a large Blue Diamond Pot for several years & have loved it. Unfortunately, the quality of their product has declined massively-from heavy duty to a lightweight specimen of what it once was.
DANGEROUS BURN WARNING!!!
There is NO WAY that ANYONE can claim use of these for ANY length of time and not burn their hand. In fact, I would confidently claim that anyone that doesn't mention it is probably a bot. Upon inspection, the pan set appears to be well made. However, first time using the skillet, I burned my hand on the handle and nearly spilled bacon grease all over my legs and feet. Our old pans NEVER had hot handles, EVER! I tried another pan, the small skillet, to make an omelet; same issue. So we tried a third pan, the small pot, and made grits. Handle wasn't as much of an issue because it was further from the heat source. The heat transfer into the pan however never seemed to bring the water to boil. Our deduction is that these are not good for use, at least with a gas flame heat source. In fact, I would claim that they are dangerous. ALL handles should have a burn warning and a protective sleeve, ideally a permanent protective sleeve. I wouldn't recommend these pans to anyone until the issue is fixed. So the deduction is that these are not good pans for anything but to smash together to scare or annoy bears from your campsite.
Customer review from Blue Diamond
Blue Diamond
Don't waste your $$$ on these! They worked wonderfully for maybe a month, eggs stick bad, handle gets hot! Low quality pans. Wish I would have never bought them. Take my word! Don't buy them!
Response from Macy's
We are very sorry to hear about the issues with your cookware. This issue can be easily resolved! It is likely that you have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food. When this happens, you are basically cooking on the layer of oil as opposed to the surface of the pan. This layer may not be visible. This cleaning method has proven to be extremely successful and can be used when you notice staining and/or sticking. For the best results, please try this method twice. Once complete, you may resume normal washing with soap and sponge. Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a Mr. Clean Magic Eraser on the warm surface; this should do the trick. If this does not work, please email GreenPan directly at customercare.us@greenpan.com. They are happy to help!
Response from Macy's
We are very sorry to hear about the issues with your cookware. This issue can be easily resolved! It is likely that you have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food. When this happens, you are basically cooking on the layer of oil as opposed to the surface of the pan. This layer may not be visible. This cleaning method has proven to be extremely successful and can be used when you notice staining and/or sticking. For the best results, please try this method twice. Once complete, you may resume normal washing with soap and sponge. Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a Mr. Clean Magic Eraser on the warm surface; this should do the trick. If this does not work, please email GreenPan directly at customercare.us@greenpan.com. They are happy to help!
Awful
I've had this set for a year and a half now. I'm always careful with them, but they easily get scratched and chipped. The coating also holds on to smells. I clean so thoroughly, but the ghosts of meals past still visit me. Pass on these pans.
Response from Macy's
We are very sorry to hear this, but GreenPan is there to help. Please contact them directly at customercare.us@greenpan.com for warranty assistance. Please include that you were referred based on your review and please include a photo of your pan. They will take great care to ensure your issue is resolved to your satisfaction.
Poor Service- False gift claim
first of all, my purchase was not recieved yet- When I inquired, Cus. ser. could not find it-- I purchaed a set of cookware and then it showed a gift of a rice cookie because it was a Presidents free gift but it did show on the purchase document. The cus.ser. informed me that if it did not appear on the bill statement then a second delivery would not contain it; basically stating, that I am making it up- now this item is a gift for my 88 yr. wife who does not need such a thing as she has been cooking for me for the last 67 yrs. and I did not ask for a gift. This was a first time order on line for Macy's-- guess what, It will be my self and extended family will never spend a cent with this outfit.
Response from Macy's
Please contact customercare.us@greenpan.com for warranty assistance. They are happy to help!
Blue Diamond 10-Pc. Cookware Set
nice set easy to clean just right for a small family or single person.
Recommends this product
Cooks and holds the heat evenly
Cooks evenly and none stick
Beware of handles
Consumer Report rated the handles 5/5 for the temp & staying cool. However they do absorb heat. Boiled water in the 2 qt. sauce pan and was very disappointed of the handles getting so warm. Not sure how the other pots/pans handles will stay cool?