90MB19X0-M0AAY0 Prime B550M-A Wi-Fi II AMD AM4 3rd Generation Ryzen Micro ATX Motherboard
Product details
Web ID: 17659850Stay away
WiFi and Bluetooth not working is a known problem. My board showed up with WiFi and Bluetooth inop. Searched for hours on line for fixes; reloaded drivers multiple times; did magic “static reset”; nothing worked. Had to use a WiFi dongle to get internet and begin to troubleshoot. Obviously poor testing at the factory.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Brad Young, We’re sorry to hear about the issues you’re experiencing with your ASUS PRIME B550M-A WIFI II Motherboard. This is not the level of performance we aim to deliver. To help resolve the Bluetooth and Wi-Fi connectivity issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409005280-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Motherboard]Troubleshooting-How to fix Motherboard WI-FI connect problem - https://www.asus.com/support/faq/1045135/ [Motherboard] How to solve the Bluetooth problem of the motherboard? - https://www.asus.com/support/faq/1050953/
Little expensive
Decent board little pricy software is kinda messy and install could be easier
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Bloody mindset, Thank you for your feedback on the ASUS PRIME B550M-A WIFI II motherboard. We’re sorry to hear that the installation and software experience didn’t meet your expectations. We understand that a straightforward setup and user-friendly software are essential for a seamless build. Your input will be shared with our product team as we work to enhance future designs and user experience. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410019178-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support
Ok
I mean it's alr. Why do you guys need Fifty? Weird
Customer review from https://www.asus.com
The wifi is not good
I installed the driver & adapter. but the wifi is still slow than my previous B450, I need to extra setting to diable 2.4g in driver settings. it waste me a lot of time to do the research. but the wifi signal seems not stable though after I did everything.
Customer review from https://www.asus.com
Response from https://www.asus.com
Hi Danielx, We are really sorry to hear about the WiFi issues you are experiencing with your new ASUS motherboard, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2506016570-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Motherboard]Troubleshooting-How to fix Motherboard WI-FI connect problem: https://www.asus.com/support/faq/1045135/
Poor support, no proper drivers for wifi and BT
Drivers that come with it don’t work. Tried website no luck either.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Dushash, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if you are having issues installing drivers for this motherboard. The drivers posted for this motherboard at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II were fully-tested and works perfectly without issues. We recommend to install Windows clean or fresh from scratch to avoid any potential driver conflict. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Easy peasy
This motherboard has very easy to work with, and there is more than enough connections in the io port which makes connecting accessories a breeze wether for recharging or wireless connectivity. The battery is also located in a very accessible spot to make troubleshooting easy. I give it a solid 5
Customer review from https://www.asus.com
Nice mid-line board
Nice board however the onboard video is glitchy. Likely have to buy a Video Card to correct. Bios interface is user friendly
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Gece, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Poor install booklet
No help on setting bios really stupide, WHAT you have to wing it,last one I will buy going back to GiByte
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear YRUMP, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. For helpful tips on how to enter or go inside the BIOS setup page, please visit our Product Support page at: https://www.asus.com/us/support/faq/1008829/ . Should you need further assistance with this motherboard, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty