Chromebook CM14 Flip CM1402F 14" Full HD 2-In-1 Touchscreen Laptop, MediaTek Kompanio 520 2.0GHz, 8GB RAM, 64GB eMMC, Chrome OS, Gravity Gray
Product details
Web ID: 239531451 review
DOA - returning for replacement
The device was DOA. Screen came on for about thirty seconds and began the initial setup process, then went black. Fully charged and was plugged into power supply when the attempt was made to do the setup. Tried every possible key combo to get to recovry of OS with a USB thumb drive, to no avail.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Scott Mitchum, We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, the laptop being a DOA is a random problem. If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty