Dreamtopia Sparkle Lights Mermaid
Product details
Web ID: 8342095Not waterproof at all and now won’t light up
Bought this for my daughter. Used it in the water a few times and now lights won’t work. Changed batteries (and dried the pocket where you put the batteries since water got in even though the battery cover was shut tight) and it still won’t light up. Ugh waste of money
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear this! Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Batteries leaking inside
I AM SHOCKED. I just googled why is my Dreamtopia Barbie lights stuck on and ran into all these bad reviews so I got the screwdriver out and opened the back of my daughters' doll. I am shocked to find gooey leaking batteries all over the onside inside of the unit. Does this mean this has been leaking into my childs bath?!?! I am highly concerned about the safety of children with this product. Zero stars.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're concerned about the situation you've described. To get all the information we need to take the appropriate action for you, we'd like to talk to you personally. Please call our Consumer Services Team at 1.888.253.4303, Mon.-Fri., 9a.m.-6p.m. EST.
The lights broke
Boo! We are starting to teach our daughter about the value of money so we let her spend a portion of her birthday money (you know, "save some, spend some, do good with some"). She chose to buy this with her own money and soon after it stopped lighting up. She's so disappointed. I guess we also have to reach her that sometimes you get disappointed in the things you spend money on.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your Mermaid's lights aren't working! That's definitely not the experience we want for your daughter! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Barbie got wet and lights won’t go out
So it said on the box that it is a water resistant toy and as soon it got wet the lights wouldn’t go off and it stayed like that over night and in the morning only the red lights were still shining and now it won’t light. Where can I ask for a replacement? My daughter loves it and we just got it.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Mermaid is feeling a little too flashy! Don't he-sea-tate to reach out to our Customer Service team, and we'll be happy as clams to help you! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Disappointed daughter
My little girl loved this but unfortunately after a few baths the lights stopped working. Still good for her to play with but she loved watching her light up.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Mermaid isn't so mermazing! Seas the day, and reach out to our Customer Service team. We'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Sparkle barbie is fun
My granddaughter Amyrah loves mermaid barbie! She loves the sparkle lights. Thank you for a great product!
The best!
Beautiful. This is a present for my niece - she loves unicorns, princesses and anything pink. This is a lovely piece.
Broken very quickly :-(
My daughter got this Barbie yesterday, but unfortunately after only a few hours the lights stopped shining. It shines only one upper light in the mermaids tail :-( Is it possible to fix or repair this problem somehow?
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your mermaid stopped working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .