Ultimate Support Pillow 2-Pack, Standard/Queen
Product details
Web ID: 23085844Not so much firm as it is overstuffed
Lots of fill on this pillow but it's not particularly stable or resistant, you still sink into it like a medium firm and it just pushes the fill around your head. Hard to get into pillow cases. Overall feels cheap.
Response from Macy's
Dear Customer,
Thank you for your feedback on the Beautyrest Ultimate Support Pillow. I’m sorry to hear it didn’t meet your expectations. I understand it has plenty of fill, but still feels unstable and soft under your head—almost as if you sink into it rather than being supported. I also appreciate your note about how difficult it is to fit into pillowcases.
Your comments are very helpful. I’ll share them with our product team, so we can evaluate whether adjustments in design or materials might improve the loft stability and case-fit.
Fair
Good
Recommends this product
Sheets are great
Great
Comfy Cushy pillows
These pillows are very plump and very comfortable. I slept well on them and in the morning was able to prop them up behind my back to sit up in bed and have coffee. They are firm but not hard and were supportive of my head and neck.
Recommends this product
Poor Quality
I was extremely disappointed in the pillows. The poor quality in material. They lost form after one night of use. The stitching is frayed. I would be embarrassed to provide these to a guest in my home. No I would not recommend these for anyone to purchase, not even at a sale price.
Response from Macy's
Dear Customer, thank you for your feedback. We're sorry to hear the pillows didn’t meet your expectations. We understand how important quality is when selecting support pillows, and we're truly sorry this experience left you disappointed. Your feedback regarding the material, stitching, and loss of form is valuable and will be shared with our product team as we continue working to improve. Thank you for taking the time to share your experience.
Looking for better support
The Beautyrest Ultimate Support pillows were not the best purchase. Unfortunately I did not consider these pillows had much support.
Response from Macy's
Dear Customer, we’re sorry to hear the Beautyrest Ultimate Support Pillow 2-Pack did not provide the level of support you were hoping for. While these pillows are designed with a softer feel for comfort, we understand that pillow firmness and support needs can vary greatly from person to person. We truly appreciate your feedback.
Nice pillow, but product doesn’t match description
Quality is good, but this pillow is not extra firm density as stated in the product info based upon previous purchases from other brands. I would classify it as soft to medium density at most. I had to use two together to give the support I needed.
Response from Macy's
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear you found the quality of the Beautyrest Ultimate Support Pillow satisfactory, but we sincerely apologize that the firmness level did not meet your expectations. Pillow firmness can vary slightly by brand and construction, and while this set is described as extra firm, we understand your experience aligns more with a soft to medium density.
-Josh