CrossWave Pet Pro Plus Multi-Surface Wet Dry Vac | 2305
Product details
Web ID: 8531467Never- will I ever!
I used this 2 times. Worked great the first time only!
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Hope, thank you for your feedback. We're sorry to hear your machine only worked well the first time—that’s definitely not the experience we want for our customers. We'd like to learn more and see how we can help. Please reach out to our Consumer Care team at bissell.com/support.
Life changing
Best machine ever, never been so happy to clean my floors
Recommends this product
Customer review from BISSELL Homecare
Get this.. you won't be sorry!
I love this product so much. I love how it Cleans itself and how the clean and dirty water are seperate. It also tells you exactly how much cleaner and water to put in. The account of pet hair i got, even after vacuuming with another vacuum is simply unbelievable. I'll say it again.. I love this product. No more using a mop and a vacuum. I have this!!
Recommends this product
Customer review from BISSELL Homecare
Multi-Surface Wet Dry Vac
The dispensing of water and the texture of the roller are not adequate to remove the fine dirt in my ceramic tile. The front cover is hard is to assemble and the motor accelerates and puts out dirty water.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Elizabeth, thank you for sharing your experience with the CrossWave® Pet Pro. We're sorry to hear it’s not performing as expected on your ceramic tile. For better results, we recommend using the hard floor formula and checking that the roller is clean and properly installed. If the motor is accelerating and releasing dirty water, our support team can help troubleshoot at https://support.bissell.com. We appreciate your feedback!
It gets old
I have had this product for 5 years I loved it at first . Now it seems to always smell mildewed I have changed the mop head the filters it never smells right I do have 7 dogs at this time we foster and have 4 of our own the house is completely hard surface floor. I replace the head every few days and I clean it change it I have bought several over the years
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your long-term experience. We’re glad the CrossWave® Pet Pro helped at first, but we’re sorry to hear about the mildew smell. With multiple pets and frequent use, deep cleaning and drying the machine after each use is key. Our support team can walk you through a full cleaning routine—just visit https://support.bissell.com.
Not the greatest
Wasn’t the greatest. The suction strength for vacuuming is 10/10 . But the mop option does not actually clean the floors the spin brush barely wipes up the cleaning solution. Also a little bit of cleaning solution leaks out when you’re trying to vacuum.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your experience, J—we’re glad the vacuum suction is working well, but sorry to hear the mop feature didn’t meet expectations. Cleaning the brush roll and nozzle may help improve solution pickup. For the leaking issue, our team at support.bissell.com can help troubleshoot. We appreciate your feedback!
The floor machine that does it all!
I’ve only had my Pet Pro for a few days but already know I love it! There’s nothing better than a machine that vacs and mops all in one movement. And cleans itself when done! My floors look great! This machine has made my life easier.
Recommends this product
Customer review from BISSELL Homecare
I would not buy
I was so excited about this wet-dry vacuum and thought it would work best for my house since I have three pets that bring in dirt from outside. The first week, it was okay. I didn't want to admit it was not worth it. The second week, it was still okay, but going into the third and fourth week, I decided I wasn't going to use it anymore because it was more of a hassle to get it to suck up the water. Even when it was on its cleaning cycle, it wouldn't suck up the water. I bought a new filter and brush, thinking they were bad, but I still have nothing. I gave up on it. As much as I loved the idea, it was not worth it. Maybe I received a faulty vacuum. Best of luck to whoever buys this vacuum.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi there. Thanks for sharing your experience—we’re sorry to hear the CrossWave® Pet Pro didn’t perform as expected. It’s a product we’re proud of, especially for pet households, so we’d love the chance to help troubleshoot what might be going on. Please reach out at support.bissell.com—we’re here to help make it right.