CrossWave Pet Pro Plus Multi-Surface Wet Dry Vac | 2305
Product Details
Web ID: 853146720 days ago
from Albuquerque, NM
This is the most frustrating vacuum I've ever owned!
I splurged and spent the money on this vacuum because I thought it would be so great to have one that I could vacuum and mop with at the same time. We have a large dog, but he is a doodle who doesn't shed much at all. The first time or two I used it I thought it was great, but it took no time at all until it started spitting out dirty water. I have spent so many hours trying to take it apart and clean it and put it back together and every time, it ends up a huge frustration. I've cleaned it thoroughly, taken off the roller and added a new one, and nothing works. I'm extremely disappointed because I thought Bissell was a much better brand than this. I didn't wanna give up because I didn't want it to be a waste of money and I haven't had it that long (just over a year I think) but I guess I'm just going to throw it away because I wouldn't want to give it to anyone else to experience the same frustration. Very, very disappointing & frustrating!
Customer review from bissell.com
Response from bissell.com
bissellpwr15 days ago
Oh no! We're sorry you're having a hard time with your machine, but we're here to help you at support.bissell.com.
29 days ago
from Undisclosed
Love my crosswave
[This review was collected as part of a promotion.] My floors always feel clean, I love the convenience of being able to vacuum and wash my floors and area rugs. The removable strainer makes the animal hair easy to clean out of the tank. I have a Shepard mix and 3 cats, and this crosswave keeps up no problem! #sweepstakes
Recommends this product
Customer review from bissell.com
1 month ago
from Hickory
Honest review after using it for several months
I wanted to love this machine. My husband is not a fan. It is definitely not going to give you the totally clean floor I had hoped for. It doesn't get up hard to remove anything. The self cleaning mode works some time.. all the other times I have to literally hand clean everything. I have to dump the dirty water bin more times than I can count, otherwise it leave trails of dirty water. This is a good machine to use for daily run overs but still go back to my handy broom, mop and bucket, or hands and knees scrubbing. Even for daily cleaning, I find myself not wanting the hassle of the machine and usually break out the good ole swiffer most days. The hassle is just not worth it.
Customer review from bissell.com
2 months ago
from Windsor Mill MD
Doesn't work well
I bought this from PerPay, the vacuum portion doesn't pick up well, I've had to buy a new vacuum to replace it. If I could return i would
Customer review from bissell.com
Response from bissell.com
bissellpwr2 months ago
Miss Lynn, the CrossWave is not meant to be used as a dry vacuum. It's for vacuuming and mopping sealed hard floors at the same time eliminating the need to sweep and mop separately. If we can help you with anything at all, don't hesitate to contact us at support.bissell.com.
2 months ago
from El Paso , Tx
Disappointed
I received this as a gift for Christmas. I have been wanting one so bad . I was really excited to use it. I do have pets! I read the instructions online and filled the tank up ready Togo. Well it released so much water on my floor it was ridiculous. It doesn't even suck up the water great at all! I thought I pressed the button for too long but I pused it for one sweep then I moved it to the side tried it again but for shorter sweep while holding the button. It did it again. . So after that I just decided to look up videos maybe did something wrong. And I didn't. I triple checked and everything I even tried using it as a vacuum where my cat and dog lay down and doesn't pick up much. So disappointed and there is no way to return it because I don't have any type of reciept!!
Customer review from bissell.com
Response from bissell.com
bissellpwr2 months ago
Sorry to hear your machine isn't meeting your needs, but please contact us so we can resolve any issues you're experiencing at support.bissell.com.
2 months ago
from Florence, SC
Terrible experience
After little bit more than a year usage, it does not work anymore and can't return for replacement.
Customer review from bissell.com
Response from bissell.com
bissellpwr2 months ago
Marcello & Ana - We're sorry to hear your machine isn't working properly, but please contact us direct at support.bissell.com so we can help you.
2 months ago
from Ga
Not very impressed
I called and spoke to someone from bissell because I needed help deciding on a product. He recommended this for my floors. I later found out there is a steam version that would have actually worked. I do not feel this works for my stained concrete floors. After use I took some cleaner and cleaned it up myself with a towel.
Customer review from bissell.com
3 months ago
from Union, NJ
Terrible product
Purchased this vacuum less than a yr ago thinking it would make my life easier as a disabled individual and I always loved Bissell products because of their quality but the quality is definitely not here with this product. Despite using and cleaning it as instructed (we do not even own a pet, thats the funny part), it had to be replaced once by Bissell and sent out for repair another due to emitting a terrible burning motor smell. Outside of this, it constantly leaves a streak of dirty water behind everywhere or balled up hair here and there while vacuuming. Absolutely frustrating, at this point, id rather just own a regular vacuum. After it was replaced the first time, we had only use the mop function TWICE before it went out again, that tag was still attached to the product, thats how much use we got out of it in our household. Steer clear of this item, its a whirlwind of issues for a hefty price. Expected better from Bissell. We own the handheld pet eraser vacuum and its been great, the Crosswave was however a FLOP!
Customer review from bissell.com
Response from bissell.com
bissellpwr2 months ago
Hi Lisa. This machine isn't meant for dry vacuuming. It should be used with water and formula to vacuum and mop sealed hard floors at the same time. Please reach out to us direct at support.bissell.com and we'd be happy to help with any issues you're experiencing.