SurfaceSense Lift-Off Vacuum
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Product details
Web ID: 17109100342 reviews
BISSELL surface sense vacuum
This vacuum self adjusts from bare floor to capet ( a real plus). The dirt cup is very large which I love. Can do the whole house without having to empty it.
Recommends this product
Not made for everyday use
I used these vacuum for my carpeted living room and not even 2 years of use and the wheel had fallen off and the coiled hose is already tearing. I don’t think this vacuum is made for everyday use and now in the market of looking for a better vacuum unfortunately
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for your feedback, Natalie. We’re sorry to hear about the wheel and hose issues—this vacuum is designed for regular use, so we’d love to help resolve what happened. Please reach out at support.bissell.com; our team can help with troubleshooting or repair options to get you back to cleaning with confidence.
Lightweight
Picks up very good, changes from carpet to floor automatically.
Customer review from BISSELL Homecare
Surface Sense Allergen Pet Lift-Off
This vacuum is wonderful! I have two Aussie Shepherds. And I have fur everywhere. This vacuum helps control the tumbleweeds and the clumps of fur that I constantly battle. I love that the canister lifts off from the base/wheels so I can walk down the hall with the hose attachment and clean up along the baseboards. Same thing with stairs, it makes it much easier to navigate.
Recommends this product
Customer review from BISSELL Homecare
Pet hair removal
Good for pet hair removal but it is too big to get under the bed.
Recommends this product
Customer review from BISSELL Homecare
I would buy this vacuum again
Use it for all my vacuuming needs - carpet, upholstery, walls. Very impressed with performance
Recommends this product
Customer review from BISSELL Homecare
Nope
I hated this vacuum from the moment I got it. I’ve had this vacuum for just under 2 years and the motor randomly blew. Yes I performed regular maintenance on the machine. The vacuum never had good suction- it’s always been sub par. Lots of dirt and fur left behind- always had to go over the same spot multiple times. It also never vacuumed the edges of the floor near the wall or furniture- crevice tool was needed along every edge of every surface in order to get debris. Honestly relieved it broke, because now I have to get a new vacuum. I chucked it in the trash without hesitation even though I am under warranty. Even if they replaced it I wouldn’t be happy. No idea why this vacuum has so many good reviews.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Jessica – we’re sorry to hear the SurfaceSense® vacuum didn’t meet your expectations. It’s disappointing to hear about the motor issue and performance concerns, especially after regular maintenance. Even though you’ve moved on, we’d still appreciate the chance to learn more. If you're open to it, feel free to reach out at support.bissell.com. Thanks for your honest feedback—it helps us improve.
I WANT to love this....
I want to be in love with this vacuum. It cleans well! My gripe is that the brush stops spinning when you switch modes (using the tools or going handheld) and will not start spinning again after you go back to standing vacuum mode. I have to turn the vacuum off for hours for it to start spinning the brush again.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for your review—we’re glad to hear it’s cleaning well, but we understand how frustrating the brush roll issue must be. What you’re describing may be related to the vacuum’s internal safety system, which can temporarily disable the brush roll if it detects a jam or overheating. Turning the vacuum off for a while can reset it, but it shouldn’t happen frequently. We’d love to help troubleshoot this further and make sure everything’s working as it should. Please reach out to us at support.bissell.com so we can assist.