Product details
Web ID: 103652057 reviews
Shoonie
1 year agoVerified PurchaserYes
The Handle
The handle does not bend. This is not good for cleaning purposes.
Helpful?
Response from Macy's
BonJourProductSpecialist7 months ago
Thank you for your feedback Shonnie and we apologize for your disappointment with your BonJour Stainless Steel and Copper-Base 2 Qt. Gooseneck Teakettle. We will certainly pass your comments along. At your earliest convenience, if you would like to discuss the issues you are experiencing, please reach out to our cookware experts at support@potsandpans.com. They are available online Monday through Friday from 7:30 am to 4:00 pm Pacific Time, excluding holidays.
Robert Baulch
2 years ago from Detroit, Michigan
Verified PurchaserYes
Looks good, but
Looks good, but, the handle gets hot and lid hard to open to fill. For that price we were expecting better
Helpful?
Response from Macy's
BonJourProductSpecialist2 years ago
Thank you for your feedback Robert and we apologize for your disappointment with your BonJour Stainless Steel and Copper Base 2-Qt. Gooseneck Tea Kette. We will certainly pass your comments along. At your earliest convenience, if you would like to discuss the issues you are experiencing, please reach out to our cookware experts at support@potsandpans.com. They are available online Monday through Friday from 7:30 am to 4:00 pm Pacific Time, excluding holidays.
Grog
3 years agoUnsafe
The copper part of filled with some sort of low melting point metal and when I accidentally let the water boil away. I got melted metal on my bare foot and burned it bad
Helpful?
Dominique B
3 years agoVerified PurchaserYes
Perfect kettle with a major flaw
This is one of the best kettles I have ever seen. Excellent quality and well made, the only flaw is that the handle does not move side to side. If you want to put a tea pot on top of it to simmer, you will not be able to do so. What a shame.
Helpful?
Response from Macy's
BonJourProductSpecialist3 years ago
Thank you for your feedback Dominique and we apologize for your disappointment with your BonJour Stainless Steel and Copper-Base 2-Qt Gooseneck Tea Kettle. We will certainly pass your comments along. At your earliest convenience, if you would like to discuss the issues you are experiencing, please give one of our Consumer Relations experts a call at 800-226-6568, Monday through Friday, 7:30 am to 4 pm PT (Pacific Time) excluding holidays.
James
4 years agoDangerous Chemicals
The chemicals in the stainless steel alloy mix starting to peel off the insides of the pot.Caution this can be TOXIC>We are returning back to Macys today for a refund..A serious health hazard.DO NOT BUY>
Helpful?
Response from Macy's
BonJourProductSpecialist3 years ago
Thank you for your feedback James and we apologize for your disappointment with your BonJour Stainless Steel and Copper-Base 2-Qt. Gooseneck Tea Kettle. We will certainly pass your comments along. At your earliest convenience, if you would like to discuss the issues you are experiencing, please give one of our Consumer Relations experts a call at 800-226-6568, Monday through Friday, 7:30 am to 4 pm PT (Pacific Time) excluding holidays.
sharon
6 years agokettle
hard to clean but does the job. It looked nice on the website but changed color after 2 use
Helpful?
.
Macys didn’t make change the address immediately