BCI600XL Ice Cream Maker, Smart Scoop
Product details
Web ID: 814165The best 'at-home' model of ice cream maker you can buy - when it works
This is probably the absolute best home ice cream maker that's "really" an ice cream maker. I do not consider the creami to be an ice cream maker, as the system of grinding frozen solid pucks is not the same as slow churning a product. The tension sensors on this machine mean it's solves the biggest at home issue of making icecream - knowing when to stop. You get one of those frozen bowl machines and stop at the incorrect time, you've wasted 2 days of work and have this icy ice cream. This machine makes it godly easy to just select a certain texture in between gelato, sorbet, ice cream, and crank it out. For best results I have always found the first setting of 'ice cream hardness' to be best, as ice cream will tend to continue hardening once left along in the freezer. Furthermore, the fact that you can pre-chill the bowl in the machine itself means no giant bowl taking up freezer space for a day in your home freezer. It takes about 30 minutes to pre-chill and then boom, you are ready to roll. No holding an ice bag next to the bowl, no mistake of not 24-hour full prechilling a bowl, etc. THAT BEING SAID...this machine has a serious flaw that I believe is a byproduct of cost-cutting manufacturing. The rotary encoder piece on the PCB (the electronics for the LCD screen) is the cheapest thing I have ever seen. You will see complaints about the selection knob not working, menu stuck on manual mode, screen not moving. More likley than not it is the fault of the rotary encoder piece being broken, loose, etc. Given Breville isn't in the habit of doing customer repairs, you will be forced to crack open the top shell, disconnect wires, fiddle with the encoder, maybe use some electronic CRC cleaner, etc. I myself have had to just...leave the selection knob top off so I can use a pair of tweezers to push the rotary encoder down further so it registers. The worst part is this is really a common occurence, not an outlier review. I urge you to go online and see some reddit posts, this thing keeps popping up. And we have a tariff price increase? I'd hope they have fixed the electronics issue first. Oh also the accessory pieces seem to always be out of stock so good luck getting a second ice cream bowl. At the end of the day, this machine still fills in a really nice niche. It's a workhorse, it does all of the ice creams in a legitimate manner. Are you starting a small home ice cream business? This is top of the class. The auto-programs mean you aren't trying to experiment and waste batches, everything comes out top notch with controlled variables. I'd still definitely recommend this machine for sure.
Recommends this product
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Icream maker is amazing
I actually have owned the scoop for several years, but had put it aside during the pandemic. I have recovered it and what a delight. It is simple to operate, makes delicious sorbet, sherbet and ice cream with ease. The flavors are excellent.
Recommends this product
Customer review from breville.com
Awful machine. Don't waste your money.
It has only ever worked for me once since I bought it I would never recommend this to Anybody. What a waste of money.
Customer review from breville.com
just brilliant
this was bought for my birthday, so pleased they chose this one, its quieter & qucker than my old one. Great ice cream maker
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hello Andy, We love to read that and your review, thanks for taking the time! We wish you many delicious gelato & ice cream creations and much joy. All the best,
Good result
I am happy and glad to buy this machine. I have asmall problem but I think it can be solved easly. My problem is I can not activate "keep cool" function. I push the related button few minutes later machine turns itself off.
Customer review from sageappliances.com
Response from sageappliances.com
Dear customer, thank you for sharing your review. We are happy to hear you are satisfied with your Smart Scoop. Regarding your concern with the keep cool function, please contact our customer service team, or send us a message on social media (Facebook, Instagram or X) so that we can assist you further. Many thanks. Best regards, Sage Appliances.
Test before you take it home!
I just bought one today and right out of the box the hardness setting rotary knob did not work. I saw online that many others have had this problem. I returned it to the big box store and got another and tested it in the store this time before leaving and found that one to work fine. Bonus was that the store gave me a 50$ discount for the inconvenience! Yay! So far I've made 3 batches on day one and I'm AMAZED by the quality of the ice cream! I made a standard vanilla bean custard base and found that it finished in only about 35 mins! Faster than I've seen others post online. I so want to give this a 5 star but I'm annoyed with the cheap, flimsy knob that I hope won;t fail on this second machine I bought. Really enjoying this machine and hope it lasts!
Recommends this product
Customer review from breville.com
Makes great ice cream!
Bought on the basis of a Which? recommendation, and I’m glad I did. Makes great ice cream and so easy to use. Just wish the spatula was slightly longer as it can be messy getting the ice cream out of the tub.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hey Annie, thanks a lot for your review! We love to receive your positive review and your suggestions for improvement-possibilities of the Smart Scoop an the spatula, we appreciate your honesty and opinion a lot! All the best and we wish you many delicious ice creations! Kind regards,
Good, but the paddle has some design flaws
The machine is easy to use, and works fairly quickly, but the simple paddle has a notable design flaw; There's a couple mm between the edge of the paddle and the side of the container. As a result some of the liquid always freezes against the side of the container and becomes hard. As you scoop out the contents there's a notable texture difference between the ice cream that's churned in the center versus the stuff on the sides. They should add either a silicone paddle or a silicone border that scrapes the side clean while churning to make sure the texture is more uniform.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.