BDC650BSS Grind Control Coffee Maker
Product Details
Web ID: 2277741Disaster
The machine keeps opening unexpectedly while grinding coffee, causing the grounds to spill all over the kitchen. This is a complete disaster. I chose the most expensive option specifically to avoid issues like this, but I was completely wrong. Extremely disappointing for what is supposedly a prime product.
Response from Breville Consumer Support
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250318BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Amazing Machine BUT Carafe…
I have owned this machine for a few years and it makes great coffee. I would give this 5 stars but the grind size knob does not adjust from anything but a level 3, which is annoying. Also, the carafe is impossible to pour from without turning it fully upside down and my lid broke from washing it in the sink! I wish replacement parts were cheaper or if someone at Breville could help me out with these issues.
Recommends this product
Customer review from breville.com
Great coffee Machine
I bought a month ago and I’m really happy.
Recommends this product
Customer review from breville.com
TERRIBLE - and A MESS!!!
I've had this for 3 days and the first day was fine. Now the filter overflows and no coffee comes out and I clean it THOROUGHLY after every use. Then the WORST part, after it is done brewing and I manually let the coffee into my cup since it wont work, the door SWINGS open and grinds and water fly everywhere and I have to clean up the counter. Does anyone know how to stop it from auto opening the filter basket after EVERY brew so this mess is prevented?
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
The very best!
We have been through many coffee machines, switched to grinder/brewer many years ago. This is by far the best machine we've ever had, should it ever fail, we'll get another one just like it (we brew every single day). Just keep it clean, it'll do the rest. This is of course a home model, if you wish a super-professional machine, you will have to dish out several thousand dollars and the end product will not be much different if at all.
Recommends this product
Customer review from breville.com
Solid Drip Coffee Machine
I own several Breville products and have had nothing but great experiences and this drip coffee machine is no exception! I bought this about a year ago and have had no issues with it. The carafe keeps the coffee hot, the grinder does a great job dosing out the correct amount of coffee grinds in ratio to the amount of water you put in - I can go on about how great this drip coffee machine is! Like any coffee machine, you have to be diligent about descaling it and I’ve literally had no issues! Highly recommend!!
Recommends this product
Customer review from breville.com
Do not buy
We've worked with this machine for weeks and it produces watery coffee, do not buy.
Response from Breville Consumer Support
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250210MMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Poorly designed, poor functioning boat anchor
We purchased a Breville coffee machine expecting a premium experience, but after repeated frustrations, we feel compelled to share our disappointment. Given the significant cost, we expected a well-designed, high-performing machine, but instead, we’ve encountered multiple design flaws and brewing issues that make it more of a burden than a benefit. 1. Serious Functional Issues – The coffee basket door spontaneously opens mid-brew, which creates a huge mess. The retailer has refused us a refund. Additionally, the machine consistently overflows when we use the recommended amount of coffee, leaving the interior caked with grounds. No matter how we adjust grind size, ground amount, or coffee brand, the brew is weak. 2. Poor Carafe Design – The carafe is bulky and awkward to use. The handle is too close to the body, making it difficult to hold properly. The top opening is too small, making it impossible to scrub without a separate tool. Worse, you have to turn the carafe completely upside down to pour out the last of the water or coffee, which always results in spills. Further, the grounds that make it into the carafe end up getting trapped inside because of the enclosed ring-top. 3. Lack of Customization – Unlike other machines, you can’t adjust the brew strength when using pre-ground coffee, limiting its functionality compared to other models. 4. Bulky and Overpriced – The machine takes up an excessive amount of counter space and, while sleek in photos, is clunky and oversized in reality. Given all these issues, it simply does not justify its high price. At this price point, we expected a reliable, thoughtfully designed coffee maker that delivers quality coffee without daily frustration. Instead, we’re left with an overpriced, underperforming machine that creates messes, weak coffee, and constant headaches. We are requesting a refund but both Breville and the retailer have declined. We are so angry with how it performs we're actually going to eat the $$ and buy another brand. Yes, it's THAT bad. We hope Breville will stand behind its products and customer satisfaction by addressing this issue.
Customer review from breville.com