BES920XL Dual Boiler Espresso Maker
Product details
Web ID: 1593632Ratings & Reviews
114 customer images
Satisfied customer
Have taken delivery of a new Breville Dual Boiler coffee machine and am delighted with the quality of the machine and the coffee it produces. It is a step up from the Breville machine that I had for ten years and was very happy with also, but I knew I needed an upgrade.
Recommends this product
Customer review from breville.com
If I could give zero stars... I would!
Can't say I'd recommend the Breville Dual Boiler. The folks who get two years out of a unit are lucky. Purchased end of July 2025 and BDB worked for all of a week, if that, before failing. Started off by not getting to pressure during extraction and the pump would cut out halfway through. Pump was erratic and sounded like it was dying. Right now, the unit will turn on but won't heat up. Let's see how warranty goes. At least I have a jar of Nescafe Blend 43 to get me through...
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience. Thank you for your review and your feedback. We've had a specialist reach out and hope this makes this experience better for you.
The ultimate coffee machine that is super easy to use
Excellent machine. Beautiful, functional, well built. Surprised by the power of the steamer, needed to take it easy compared to what I was used to! This is a good thing, as I know I have a quality machine. Super convenient having a water input at the top and front of the machine, as in our house it lives in the butler's pantry where shelving is directly above. Very nicely thought out wheel on the bottom to help manoeuvre the machine! Accessories are excellent.
Recommends this product
Customer review from breville.com
Happy Consumer
This has been a great purchase so far. We have been dialing in shots like nobody’s business. The front filling water chamber is very convenient.
Recommends this product
Customer review from breville.com
Put simple makes the Best Espresso Coffee tick all the boxes this Breville Duel Boiler 👏👏👏
Oh boy what a beauty.
Recommends this product
Customer review from breville.com
Upgrade on Oracle
I had a refurbished Oracle and loved the performance, design thoughtfulness and workflow. I have a better grinder, though, so when it came time to replace, I thought about the Dual Boiler - supposedly exactly the same under the hood, but grinderless. I like it so much more. For some reason, I find it makes better coffee more consistently, and the milk texturing is far superior, especially on small quantities. Love it.
Recommends this product
Customer review from breville.com
dual boiler
good machine, easy to use
Customer review from breville.com
Great machine
Easy to use with scope for developing your skill levels; there are enough variables that you can experiment with your coffee making methods to see what changes. If you like the actual ritual of coffee making, this is almost an essential piece of equipment: it’s more involving (and satisfying) than simply pushing a button and collecting a coffee. Only advice I would give is to spend on a quality grinder to match the abilities of the the dual boiler, and make sure you use high quality freshly roasted beans, as these have made an immense difference to the quality of coffee being produced. Can’t think of anything I don’t like about it- it does everything well.
Recommends this product
Customer review from breville.com