3 reviews
jasmi86
3 years agoIt turned brown after a few uses. I wrote an email to Brook and York but I did not receive a reply. The price is too high if you considered the quality.
Helpful?
Response from Macy's
2863 years ago
Dear Valued Customer, Thank you for your valuable feedback about the brook & york Isabel Initial Heart Pendant Necklace. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
regina
3 years agoI loved the necklace but it turned colors after 2 months?
Helpful?
Response from Macy's
2863 years ago
Dear Valued Customer, Thank you for your valuable feedback about the brook & york Isabel Initial Heart Pendant Necklace. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
terrible
got it shipped broken the chain was poor quality its like twine it will probally break if you touch it to hard
Response from Macy's
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the item arrived broken, and you are not 100% satisfied. If you are still within the time frame of the return policy, we will work with you for the return of this item. Please contact Macy’s Customer Service, 1-800-BUY-MACY, (1-800-289-6229). or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service