Char-BroilPerformance Series Amplifire Gas Grill - Stainless
Product details
Web ID: 22576209Initial assessment
In my opinion this product is substandard to my previously owned unit 463675016.
Customer review from Charbroil
Response from Charbroil
"Thanks for taking the time to leave us a review! We’re happy to hear you were somewhat satisfied, though we always strive for perfection. Let’s discuss any concerns you have at 1-866-239-6777."
My 5th Tru Infrared Owned or Gifted
The "Porcelain" coated grates are a complete disaster. Porcelain cracked after second use. Plus ignitor didn't work out of the box. They cook good but do not hold up. Knew better than to buy another as a gift.
Customer review from Charbroil
Response from Charbroil
"We sincerely apologize for your disappointing experience. We take customer satisfaction seriously. Please don’t hesitate to contact us at 1-866-239-6777 so we can address any concerns."
My second Tru Infrared
My first Char broil just turned 12 years old. This new one looks great and I hope it performs as long as the old one.
Customer review from Charbroil
Great features especially the infrared cooking.
Love the infrared feature, never any flare ups and very even cooking
Recommends this product
Customer review from Charbroil
Best grill yet- little time to get to right temperature and cooks perfect and the self cleaning feature is wonderful.
Recommends this product
Customer review from Charbroil
Drain pan
Where is the drain pan? I cannot find it. This barbeque was given to me and I just cannot operate it.
Customer review from Charbroil
Response from Charbroil
"We're truly sorry to hear about your negative experience and we appreciate you sharing your thoughts. We’d love to make things right and improve your experience with us. Please contact us at 1-866-239-6777, and we'll address your concerns immediately."
Lowered quality and performance
I have had this same model twice before and was satisfied with it. They made some changes that were not obvious on their site that degraded the performance. The infared design changed by eliminating the separate emitters on the upper grids. This has reduced the performance. Also the location of the tank makes it difficult to connect the gas line. The brace for the line cannot be attached per the design. I would not recommend this model.
Customer review from Charbroil
Response from Charbroil
"We appreciate your honest review and are sorry that your experience wasn’t fully satisfying. Please give us a call at 1-866-239-6777 to share any specific concerns you have."
2 Burner
Bought this grill 2 years ago and I converted it to natural gas which is very easy to do and love the infrared feature which means no flare ups and even cooking. Very easy to clean. I would highly recommend this grill for a small family
Customer review from Charbroil