Women's 100% Cashmere Cable-Knit Pull-On Pants, Macy's Exclusive
Product details
Web ID: 22203289Online Sales Clerk Ordered Purposely Ordered Wrong
I’m not satisfied at all! I spoke on the phone with a Macy’s Representative. We were on the phone for 45 minutes. The reason why it took so long I needed the sweater and pants in Petite Large. Which she was able to find! The Rep was very patient and customer service was great! I don’t know how it happened but we got disconnected. I called back and got a different Rep. He took my order however I had to repeat several times I need it in Petite Large. He stated okay got it! When the order came through my email it was not a petite large! He ordered a large. When I called back Macy’s was closed. The very next day I called and was not able to canceled the order because it was out to be shipped. I excepted the order but now I have to pay to have the pants altered. I have shopped at Macy’s for many many years. I’m very unhappy with getting disconnected and the salesman ordering what I did not request! I feel this was done deliberately!
Inconsistent
I purchased this set last year from Charter Club. It was a different style and color but also cashmere. I liked it so much I decided to purchase this set in the brown for this year. This set is not nearly the same quality. Very thin cashmere. Also, the pants are not true to size. I purchased them in size small and the waist was so tight, I returned the small and ordered them in a medium thinking that would solve the problem. Wrong! The size medium was still too tight in the waist and the rise was too short. I am ordering them in a large and hope they fit. Come on Charter Club! You can do better than this!