Collection Women's Cloudsteppers Caddell Jena Wedge Sandals
Product details
Web ID: 5116371Peeling off- the same issue with the below comment
I am a big fan of Clarks and unfortunately this shoes did not work well. This shoes is very comfortable but the surface of suede started to feel off and now I found a small holes. I found the same review here and I contacted the person who answered the customer review with the picture but never answered. I am very disappointed the quality of this shoes and costumer service.
Response from Macy's
Hi. Thank you very much for taking the time to submit your review to our website. I’m sorry to hear these shoes did not work out for you. We want you to know that your comments are very valuable to us. We compile all suggestions and meet with our product engineers and designers on a regular basis to fill them in on what our customers are saying. I am not sure if I am the representative you contacted; were your shoes a light beige color? If so, I did replace the shoes for you with another pair. Can you contact me directly at janen@clarksna.com. I would like to find out if you did not receive the replacement pair. Thanks so much.
Jane N., Clarks Consumer Services
started peeling after couple wears.
I have a lot of clarks shoes. These are very comfortable but started peeling from everywhere after a couple of wears. extremely disappointed .
Response from Macy's
Thank you for submitting a review of your Clarks shoes. I’m sorry they did not work out for you. I am interested in looking further into the issue you are having, and would like to get some additional information on what is happening with them. Would you be able to send me photos of the entire shoe, the specific problem area and the style #’s from inside the shoes? It might then be useful for us to get them back from you to show our engineering team. We would of course replace them for you with a comparable style of your choosing. If you are interested, please e/mail the details along with your name and address to me at janen@clarksna.com. If you have any questions, please feel free to e/mail me. Thank you so much for your assistance with this process.
CUTE SANDALS
Although these sandals are really cute, the left shoe was too tight across the top. More of a problem with my feet and not the shoe. Unforturnately, had to return!
A Different Feel of Cloudsteppers
I purchased a pair of Clarks Cloudsteppers sandals in April, loved it so much I literally wore them everyday for 3 weeks straight while on travel. I purchased 4 more pairs of Clarks "Cloudsteppers" shoes of various styles, they all make me feel like stepping on clouds, extremely comfortable. However, this pair is the only exception - it does not feel like all the others. Although this is still a comfortable pair of shoes, but I'm spoiled by the other Cloudsteppers, so they were returned.
GREAT BUY
these are so comfortable and they really look good as well
Macy's sent used product!! Buyer Beware!!
Bought this for my wife. As noted by some other reviewers for many other sandals, this was clearly wore by someone else already. Returning to the store. Will not rely on Macy's anymore for buying sandals online.
Response from Macy's
Hi. Thank you very much for taking the time to submit your review to the Macy's website. I’m sorry to hear these shoes looked like they had been worn. If you were unable to return them to Macy's, please call Clarks Consumer Services at 1-800-211-5461 from 8-8 EST Monday – Friday and 9:30-4 on Saturdays and we will be glad to assist you. Thank you again.
Jane N., Clarks Consumer Services
Seriously Too Small!
First, I have 4 pairs of Clark shoes, including a p[air of sandals similar to these. They are all size 9M with the exception of a pair of slip on loafers which are an 8 1/2M. I could not get my foot in these shoes without seriously stretching them... so I gave up. I did not want to damage the shoes. I ordered these online packaged nicely, except, I that the packing material inside the actual shoe box was loose and laid on top of the shoes. So I am guessing someone else had returned these like I am in the process of doing. Sorry Macy's... I am hoping it is Clark's problem. Not yours.
Response from Macy's
Hi. Thank you very much for taking the time to submit your review to the Macy's website. I’m sorry to hear these shoes did not work out for you. If you were unable to return them to the store where you purchased them, please call Clarks Consumer Services at 1-800-211-5461 from 8-8 EST Monday – Friday and 9:30-4 on Saturdays and we will be glad to assist you. Thank you again.
Jane N., Clarks Consumer Services
Very comfortable. Love it all clarck Sandler’s which I bought it
Very comfortable gel good. Love it all my clarck Sandler’s which I bought previously too