CLOSEOUT! HP04 Pure Hot+Cool Purifier, Fan and Heater
Product details
Web ID: 8095100Ratings & Reviews
50 customer images
Don't buy
Well, was okay until they discontinued the product and now I can't get parts for it...seriously. Spending that much money, they know thousand of people have bought the product, but they discontinue not only the heater/cooler fan (which is fine) but they don't continue making the filters. Sent me filters they said would fit, argued with me that they would, showed them pictures that they don't then admitted they discontinued the parts. Horrid online chat help...
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are pleased to know that the product initially met your expectations and delivered the reliability we aim to provide. We regret the inconvenience caused by the discontinuation of the heater and cooler fan, as well as the unavailability of compatible filters. We understand how frustrating it is to invest in a product and later find that essential components are no longer supported. We also acknowledge that your experience with our support team did not meet the standard we strive to uphold, and we sincerely apologize. If you are willing, we would appreciate the opportunity to explore alternative solutions, such as identifying suitable replacement parts, offering maintenance guidance, or reviewing upgrade options that better align with your needs. Please contact our chat or voice support team, and we will be ready to assist you. Your experience is important to us, and we remain committed to resolving this matter. Thank you again for bringing it to our attention.
Best investment I ever made.
I bought mine in the Fall of 2020 on QVC, and it’s the best investment I ever made. I have asthma and it has helped to purify the air during some of the worst times of the day especially where I live, which is on a major Boulevard, with exhaust fumes permeating into the house from all the traffic. It’s still working beautifully after three years. I’ve had no issues with it. I was without heat in my house two years ago, after my basement flooded and it warmed up the whole apartment. I don’t have to turn up the heat yet because the heat setting is making it very comfortable in here. Great product!!
Recommends this product
Customer review from Dyson
Remote
You can’t use the app to control heating and dyson prevents you from using a 3rd party remote to program the heat. If you lose the tiny remote it comes with you can’t turn on the heat and you’re basically left with a glorified fan.
Customer review from Dyson
Response from Dyson
Hello, Thank you for your review. This is Miella from Dyson. We can understand the frustration with your HP04 Dyson Pure Hot+Cool purifier and the heat functionality. Due to federal regulation UL278, heat functions cannot be controlled via smart apps. To comply with government regulations, we eliminated the ability to control the heat of the machine on the My Dyson App. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Best Wishes, Miella Dyson Customer Support
I loved this... It stopped working after 3 years.
I bought this end of 2019. I loved it. Filters are expensive but it worked really well. So yesterday it stopped working and has the exclamation mark with a triangle around it. I tried resetting but it won't stay on long enough. Unplugging it and plugging back in. For the price you pay... Only 3 years of use is crap in my opinion. Warranty is only 2 years. I won't be buying Dyson products ever again.
Customer review from Dyson
Response from Dyson
Hello Whitney, this is Kelly with Dyson. We were disheartened to see from your review here, that you've had trouble with your Pure Hot+Cool™ HP04. It's always disappointing to hear that one of our owners has encountered an issue that troubleshooting has not yet resolved. We would like to learn more about the issue you're having, and to see what options we have available to assist further. Please get in touch with us directly at askdyson@dysoncanada.ca, and we will be looking forward to your correspondence. Best wishes, Kelly Dyson Customer Support
Brilliant machine
Hi received this machine a few weeks ago, it’s absolutely brilliant, it heats the room up in no time with the added bonus of cleaning the air. Another bonus is that you can connect it to the Dyson app and Alexa so easily turning on and off. Would definitely recommend this machine.
Recommends this product
Customer review from Dyson
Still struggling to set up after last one stopped
Still unable to get it to work properly have given up at the moment only 60 but can’t seem to get it set up
Recommends this product
Customer review from Dyson
Works Well - Minus a couple caveats
I really enjoyed my hp04 hot and cool and was elated to have it for the first month or so. Loved being able to ditch my space heater for one that purifies the air and heats, all with the mighty Dyson name. First thing I started to notice after a month or so was on power level 10 a high pitched ringing noise. I reduced to 9 and it stopped. Now sometimes it's happening at that level too which is annoying. Secondly I wish the air flow was more powerful at the higher settings therefore taking in more air particles and purifying better. Honestly I'm not sure how well it purifies the air because of this. The filters don't seem to get very dirty at all - especially by the time the device alerts me to replace it. I have 2 dogs a cat that are very hairy and old carpet needing replaced that I know is a source of dust and particles. The replacement filters are also very expensive which I wouldn't mind the device performed better over all. I think Dyson is an overpriced "luxury" brand and it is disappointing that at their price points silly little things like this happen.
Customer review from Dyson
Response from Dyson
Hi there, this is Kelly with Dyson. Thanks for taking the time to share your thoughts and experience thus far with your Dyson Pure Hot+Cool™ HP04. It's disheartening to hear that a noise has developed when using your machine in the higher airflow speeds. You will have 10 airflow speeds which you can choose from, in either heating or cooling mode, and when using the heat, can set the temperature up to 99 degrees. We'd like to hear more about your experience and make sure your Dyson is working as intended. Feel free to touch base with us at askdysonUS@dyson.com for assistance. Best wishes, Kelly Dyson Customer Support
Broke within warranty and never replaced
We used this air purifier rarely, only one summer and it started making mechanical noise on power up and it wouldn't run. Contacted Dyson support as the fan was still under warranty. After series of emails, it was concluded that it has failed and replacement unit will be sent. This was in March of 2022, now is almost November. There was no attempt to repair, nor replacement unit was ever sent. At this point the support doesn't even respond to emails. I understand that there could have been supply chain issues, but this should have been resolved by now, and alternatives offered or refund given. Instead we just get an email saying that when unit is available the replacement will be sent, which at this point will never happen. There are products at the lower price range that are more reliable and the companies that actually honour the warranty. I would not buy their products again. An overpriced product for average performance and quality.
Customer review from Dyson