CLOSEOUT! Infinity Persian 7'10 x 11'2" Area Rugs
Product details
Web ID: 27358691 review
Disappointed
7 years agoWorst rug purchase
Ordered the ivory on ivory rug. The color is a yellowish brown with lots of dark brown design, which is totally different from the picture. Worse, there is a horrible caustic odor that won’t go away. Have had the windows open and a huge fan blowing on it for 3 days. The odor is still there. Just made a large bedding and furniture order (Over $6000.00) and customer service tells me UPS will pick it up. That is unacceptable.
Response from Macy's
The Fine Rug Gallery at Macys Product Pro7 years ago
We are so sorry you are disappointed with your rug! If the rug has a strong odor, adding a rug pad underneath is a great solution to help it breathe. If you decide to return, we offer a 30-day trial with a very small return fee of $6.95.