RoadTrip 285 Standup Portable Propane Gas Grill
Product details
Web ID: 18452684222 reviews
All look, No cook!
I bought one of these and used it for a year. Since then it hasn’t worked. I think it is the regulator but I can’t seem to get a replacement that fits it.
Customer review from coleman.com
Response from coleman.com
Hello. Thank you for taking the time to share your experience with your Coleman® RoadTrip® 285 Portable Stand-Up Propane Grill. We are truly sorry to hear that your grill stopped working after just a year of use. We understand how frustrating it must be to have issues with a product you rely on, especially when you are unable to find a replacement regulator that fits. Please know that your grill is backed by a 3-year limited warranty, and you may be eligible for coverage. To initiate a warranty claim, you can visit our website, click Support>Warranty and fill the form. Once submitted, our team will carefully review your claim and guide you through the next steps to resolve this for you. We will also forward your feedback to the appropriate department as we continue to improve our products. Thank you again for bringing this to our attention. We value your trust in Coleman and look forward to making this right for you. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care
Portable and durable
Now I do not personally have this but my friend did at a party recently ! She brought it in her trunk! It was awesome! It made burgers and hotdogs perfectly! I couldn’t find a picture from that day but I would love to get one of these grills myself! Perfect for tailgating, bbq, park, really anywhere !
Customer review from influenster.com
The grill is perfect grilling! easy to assemble, starting up. Has different griddles. I have mine going on 5 years and works perfect. My only thing is that the knob cracked and broke off and they dont have replacements. They dont make it for this model. Looking everyone online and nothing and coleman couldnt help me either.
Recommends this product
Customer review from coleman.com
Disappointed
Very disappointed with this grill. From the get go it was impossible to keep shut and we lost a ton of heat this way. The water tray system was a bit of a pain. If you moved it ever so slightly during cooking, oily water everywhere. The starter went pretty quickly and we were using a BBQ lighter by the second summer of using it. Now, our regulator has gone and they DO NOT sell the proper shaped replacement to fix it. I am so disappointed with this grill and we are huge fans of Coleman products in general. There are better models for this price point.
Customer review from colemancanada.ca
Response from colemancanada.ca
Hello. Thank you for taking the time to share your experience with the Coleman RoadTrip® 285 Portable Stand-Up Propane Grill. We sincerely apologize for the frustration and inconvenience you have encountered. We truly value your feedback especially from a long-time Coleman fan and we are sorry to hear that this grill did not meet your expectations. We understand how important it is for a grill to perform reliably and be easy to use. Issues with the lid not staying closed, the water tray system causing spills, the starter failing, and difficulty sourcing a compatible replacement regulator are all valid concerns, and we regret that you experienced these problems. While this is certainly not the standard we aim to uphold, we would appreciate the opportunity to assist you further. Please note that your RoadTrip® 285 Portable Stand-Up Propane Grill has a 3- Year Warranty. To claim the warranty, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care
Great until it stopped working
This was a great grill until it stopped working. The flame is now very low which means bad regulator. Easy fix? Not a chance. Coleman does not sell replacement regulators for this grill. When searching for one it pulls up a regulator that screws on to the grill. This is not the way the regulator is attached to this grill. The regulator is under the control knob panel and I can’t find one that mounts that way. I’ve had this grill for slightly over 4 years and it has been used very lightly. It has always been kept in my trailer or garage, never left outside. I also purchased a cover for the entire grill. I would really like to be able to get a new regulator so I can use this grill again.
Customer review from coleman.com
Response from coleman.com
Hello Kevin, Thank you for contacting Coleman. We are so sorry, you need to replace the regulator of your RoadTrip® 285 Portable Stand-Up Propane Grill If you already checked availability here: https://www.coleman.com/coleman-parts/ , you can try one of our replacement parts partners: https://www.coleman.com/replacementparts.html They will be able to assist you further with the availability of the parts you need, simply provide them with your product model or name. Best regards, —Coleman Consumer Care
HORRIBLE assembly instructions
Just purchased this for my patio and was looking forward to using it. I've started and stopped assembling 3 times already in the last 2 days. Could you possibly make the instructions any worse? Diagrams are extremely unclear and small. I'm about to toss it out to the recycling bin and get something else.
Customer review from coleman.com
Stopped working after third use
Purchased this for a mobile grill for rv’ing. Tried dealing with warranty but no luck contacting Coleman so far.
Customer review from coleman.com
Response from coleman.com
Hi! Thank you for sharing your experience with the Roadtrip™ 285 Portable Stand-Up Propane Grill. We regret to hear about the difficulties you have faced in contacting our warranty service. We take customer satisfaction very seriously and would like to assist you further. Please fill out a Warranty Claim on our website or contact us at 1-800-835-3278 so we can address this matter promptly. We're available Mon - Fri, 9AM - 5PM Eastern Time. Thank you for your understanding and for being a valued customer.
Not ready for prime time
I had really high hopes for this grill having used Coleman products for many past years. These road trip portables look great but totally UNDRRperform. The marketing is superb and the fold-away engineering is a nice touch. But this grill won't even boil water after sitting a stainless percolator on top (using a separately purchased grate) after sitting there 12-15 minutes. I've tried the 1 pound mgas bottles, the 20 pound grill tanks, and my home LP gas port, all with the same poor heating results. I'll end up keeping it instead of returning mainly because the box is long gone, and because I suppose it full fry bacon on the (separately purchased) griddle insert All in all, if I had it to do over again, I'd not buy this grill. Sorry Coleman, but y'all really don't know your market, or at least this niche are.
Customer review from coleman.com
Response from coleman.com
Hi! Thank you for your feedback on the Roadtrip™ 285 Portable Stand-Up Propane Grill. We regret to hear about your experience with the grill's performance. We appreciate your input and will consider it for future improvements. Your comments are invaluable to us as we strive to enhance our products. If you have any further concerns, please don't hesitate to reach out to us directly via Contact Us form on our official website. Thank you!