Crock-Pot7-Quart Programmable Slow Cooker

Response from Macy's

Hello Tina!
Thank you for sharing your experience with us. I’m sorry to hear that your Crockpot® 7‑Quart Programmable Slow Cooker with Digital Countdown Timer isn’t heating the way you expected. Before you return it, here are a few quick troubleshooting steps that can help determine whether the unit is under‑heating or if something else may be affecting performance:
1. Check the fill level: Slow cookers perform best when filled between ½ and ¾ full. Too little or too much can affect temperature and cook time.
2. Ensure the lid is fully sealed: A lid that isn’t seated properly can cause heat loss and extend cooking time.
3. Avoid lifting the lid during cooking: Each lift can drop the internal temperature significantly and add 20–30 minutes to the cook time.
4. Verify the outlet: Plug the slow cooker into a dedicated wall outlet (not a power strip or extension cord), as these can reduce power flow.
5. Test with a simple water test: Fill the crock halfway with water, set it to High, and let it run for 2 hours. The water should be noticeably hot and may lightly simmer. If it remains lukewarm, the unit may not be heating correctly.

If you try these steps and the cooker still doesn’t reach the proper temperature, it may indeed be under‑performing. I recommend that you check with Macy's; their support team will be able to assist you with a refund or exchange according to their policies.
On our side, we’re always happy to help. Please feel free to contact us through our website or LiveChat. Our hours are Monday–Friday, 9 AM–5 PM Eastern Time.
Thanks!
CrockPot Consumer Care Team