157 reviewssorted by Newest
Disappointed
I bought this last November 2024. I tried to use it this December 2025 but it is not working. I don’t know what to do.
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
Crux stand mixer
Very disappointed the mixer doesn’t turn on . I don’t recommend this brand. First time trying to use it and it won’t turn on I bought it from Macy’s 11/2024 never used it till 11/2025 and it don’t work I wasted my money
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
Very disappointed
I purchased this stand mixer soon got delivered. After the delivery I checked it but it wasn’t working. I made a return stating it and got the other pieces. It was working. But soon after a month it started to stop for few seconds. I thought it was normal. But now it’s just 8-9 months and it completely stopped working. Very disappointed with the usage and its quality. Don’t recommend anyone for the purchase.
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
Crux mixer machine
I definitely do not recommend this crux mixer machine, the firt time I try to used it got burnt, I turned on to mix some flour and and just worked for a few minutes and stopped working. burning smell came out of the machine and stopped working. It was the first time using it, that make me very disappointed of it.
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
Started to cause issues in less than 6 months
It stops working properly after 15 mins, also gives burning smell. Need this to be returned or replaced.
Response from Macy's
Hi there! Thanks for reaching out. I’m really sorry to hear this about your product. We want to do everything we can to help you out. Just give us a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. Crux Customer Service
The worst purchase
The second time i used it broke horribly. Unfortunately the time for return was expired. Don’t buy it ever.
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
I should have read the reviews
I bought this for my daughter's Christmas present. She waited to open to use until she got in her new house. She tried to use it yesterday. IT WOULD NOT TURN ON! So disappointed!!!
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
Does Not Turn On
I received this stand mixer February 2024 for my birthday, and it stopped working December 2025. Very disappointed that the mixer didn't even last a year.
Response from Macy's
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service