8-Cup Food Processor 14791, Created for Macy's
Product details
Web ID: 8955852Great food processor
This has been a great food processor for me and a wonderful addition to my kitchen. I've been able to slice, shred, chop, etc. However, I would not recommend using this food processor if you are wanting to make your own butter using heavy whipping cream. While the processor worked fine for the task, clean-up was a real challenge.
Worst food processor I've ever purchased
I had difficulty getting this to work, I tried to shredding baby carrots which came out in chunks ever after flipping the granting blade and cutting the carrots in half, I had to cut the pieces up and put the the chopper multiple times. Unchopped pieces of the carrot also got flipped out of the cutting area, returning to the store
Response from Crux Kitchen Team
Hello Carmen,
Thanks for reaching out.
I am sorry to hear about your product - can you please send me an email at help@cruxkitchen.com and perhaps we can try and troubleshoot.
Thank you
CRUX Customer Service
Poor experience
Upon my first use which was using the food processor to brake down stale bread cubes, the unit base began to heat up significantly to the touch. It also did not break up the dried bread cube very well.
Response from Crux Kitchen Team
Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com.
Cheap
Doesn't work well, cheap product and the store will NOT honor their 90 day return policy
Response from Crux Kitchen Team
Hello, we are sorry to hear about your experience with your Food Processor. We appreciate you taking the time to provide your feedback. We recommend reaching out to our customer support team to discuss this further and ensure you have a fully operational Food Processor. We want you to be pleased with your purchase and are always standing by to assist. Kindly contact us and we’ll be happy to help. Either call us toll-free at 1 866-832.4843 or email us at help@cruxkitchen.com. Have a great day. The CRUX Team.
Cheap material
Bought this and was happy with the look but it's made of very poor quality. Blade's plastic broke on first use. And fits weirdly too. Disappointed with this purchase
Recommends this product
Response from Crux Kitchen Team
Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. Your voice and concern are important to us. We are always here to help. You can reach us at 1 866-832.4843 or email us at help@cruxkitchen.com. Have a great day. The CRUX Team.
Very decent mid size food processor
It is a stylish design for a food processor and the color is certainly more pleasing than the monochromatic black or white. I don't think it is well built as a Cuisinart nor a KitchenAid but you did not pay the price for those either. I opened the box and tested it to make sure given so many poor review about its quality. I really think that many people who did not get it to work because they DID NOT read the manual. The food container and the lid have to lock into the base for it to start for safety reason. I ran it for at least 15min in all speeds several times, it works just fine. The design of the coupling at the base is somewhat flimsy, I don't know how reliable it will be long term. Unless it stopped working for some unknown reason, it is a keeper.
Defective
Never worked. Went and bought food to use in this to make salsas and dips, loaded it up and it doesn't turn on. Thought it was my outlet not powering it but after trying multiple outlets I realized it's defective and doesn't power on. Saw other people had the same problem. Macy's should not be selling this item it clearly has a reputation of being defective.
Recommends this product
Response from Crux Kitchen Team
Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. Your voice and concern are important to us. Thanks for sharing your experience with us. We are sorry for the inconvenience. Have a great day. The CRUX Team.
Worthless.
very disappointing. after a few months of purchase it stopped and went completely dead with no obvious reason. I don't understand how they manufacture machines that work only for a few months.
Response from Crux Kitchen Team
Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. We are always here to help. You can reach us at 1 866-832.4843 or email us at help@cruxkitchen.com. Have a great day. The CRUX Team.