Coffee Plus® 12-Cup Coffeemaker & Hot Water System CHW-16
Product details
Web ID: 12674951Ratings & Reviews
41 customer images
Just right
We've hesitated to purchase a coffeemaker for a few reasons however we decided this holiday season to go ahead and we're glad we did. This doesn't take up to my counter space and we love that we can get hot water - we're tea drinkers. Love the smell of brewed coffee and now we can enjoy it more often.
Recommends this product
The Best Coffee of any brewing device
I have a collection of various coffeemakers including pour-over, moka-pot, automatic drip, percolator and others. This Cuisinart model makes the absolute best coffee of all of them. I have another drip maker that cost twice as much and is considered top of the line. But it pales in comparision to this Cuisinart. I love mornings as I prepare to savor the best coffee I've ever had from a home drip style coffeemaker.
Recommends this product
Customer review from cuisinart.com
Coffee plus coffee maker.
Very Good Coffee. Makes really hot coffee and tea water.
Recommends this product
Customer review from cuisinart.com
Not brewing
My didn’t work since day one I opened for new year and surprise!!! It doesn’t work…
Response from Macy's
We’re very sorry to hear that your coffee maker did not work right out of the box. That must have been frustrating, especially when you were ready to enjoy it for the New Year. Please keep in mind that this unit is covered by a 3-year warranty, and our Consumer Service team can assist you with a replacement or further guidance. You can reach them at 1‑800‑726‑0190.
Easy to program
Replaced a previous Cuisinart coffee pot
Recommends this product
Horrible Horrible Experience! The Worst!
On Dec 7, 2025 I ordered this Cuisinart Coffee Pot for our Christmas family events. It said I would receive it within 7 - 10 days. Following the tracking information it kept saying the pot was on the way. After 10 days and several calls to Macys I was told it was on the way now being delivered on Dec 18th. Again No pot! After calling several more times and being told it is on the way as well as tracking saying its on the way, on Jan 11th when I called I was told it was lost way back on Dec 18th and they would give me a refund! NONONO! I used saved reward points and a coupon to buy this and no I do not want a refund. But after all this time why was I not notified it was lost? And why can Macys just sent another pot? This is a coffee pot not a diamond bracelet! I am angry as I know the pot exist as my sister purchased one from Walmart and received it in 5 days so how can you tell me Macys no longer has any in stock? No I do not want a refund just my pot! Poor customer relations!
Do not recommend
This is a replacement of a model no longer available. The coffee maker makes much noise as it finishes the brew cycle.
Response from Macy's
Thank you for sharing your feedback. We’re glad you’re continuing to enjoy Cuisinart, and we appreciate you noting the noise at the end of the brew cycle. Some sound is normal as the machine finishes brewing, but if you feel it’s louder than expected or notice any unusual operation, our Consumer Service team is happy to assist—please give them a call at 1‑800‑726‑0190 for guidance.
The Best Coffee Maker!
I love my new coffee maker! It works great so far! I got it for Christmas and I'm hoping it lasts a long time. I highly recommend it to all you coffee drinkers :)
Recommends this product
Customer review from cuisinart.com