TrueBrew Automatic Coffee Maker with Bean Extract Technology
Product details
Web ID: 15508071Ratings & Reviews
580 customer images
Good coffee
Love this easy to use coffe machine!
Recommends this product
Amazing product
Amazing 🤩 coffee- used a DeLonghi Magnifica for almost seven years and just bought this one - the Delonghi team is excellent for support.
Recommends this product
Customer review from De'Longhi
Home coffee upgrade
Love this machine! I've never had one that grinds beans on demand so the whole experience has been fantastic from start to finish. So many options to customize your cup of coffee, and the difference between the taste of the coffee from this machine and my Ninja is definitely noticeable (this one is better!). The machine is a little noisy but worth it for the coffee.
Customer review from influenster.com
Excellent coffee, messy design!
Excellent concept and great tasting coffee but a horrible design. This product is designed for self cleaning between brews yet it's poor design makes it extremely messy after every brew. It leaks inside and after just a few brews will start pouring out on the counter. Every 2 or 3 days it needs to be completely broken down and cleaned due to mold growth inside. I wish this design has been improved upon since I bought it. Now that I'm in the market for a new machine, it looks like I will be changing brands.
Customer review from De'Longhi
Response from De'Longhi
Thank you for leaving your review. We are sorry that you had a negative experience with the unit's cleaning. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We consider every concern when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Frustrating Experience – Not Worth the Price
I bought this DeLonghi coffee maker just over a year ago and have used it every day since. I chose DeLonghi because of its strong reputation and premium price point, but honestly, I regret the purchase. Right out of the box, I realized the ground coffee function is terribly designed. Trying to get the grounds into that tiny opening is messy and awkward. On top of that, you have to press the button twice when using the ground setting — and if you don’t do it quickly enough, it times out, wasting the coffee you just put in. It’s frustrating and feels poorly thought out. The machine is also incredibly messy. Even when it was new, coffee grounds went everywhere inside. You have to clean it after every single use, otherwise the buildup is awful. When the light comes on to empty the trays, it’s unbelievable how much mess has accumulated. And just recently, it leaked all over my counter for the first time — completely unexpected and just another headache. For the price I paid, I expected much better quality and design. The only positive is that the coffee itself tastes good — it’s stronger than I’d like, even on the light setting, but I’ve gotten used to it. Still, the constant cleaning, wasted grounds, and now a leak make it hard to enjoy. I’ll keep it for now since it was a big investment, but I’m already planning to replace it in the future. If I’d known it would be this frustrating to use, I never would have purchased it.
Customer review from De'Longhi
Response from De'Longhi
Thank you for sharing your detailed feedback about your De'Longhi coffee maker. We're sorry to hear that your experience has been so frustrating. It's disappointing to learn about the design issues with the ground coffee function and the unexpected leaks you’ve encountered. We appreciate your insights regarding the usability and quality, as they are crucial for our ongoing improvements. It’s great to hear that the coffee itself tastes good. If you haven't already, please reach out to our customer service team at https://www.delonghi.com/en-us/delonghi-support with your concerns. We want to ensure that your experience is addressed and to help find a solution. Thank you again for your feedback, and we hope to provide you with a better experience in the future.
Fickle friend
This machine is beautiful and makes great coffee when it works, but MAN! This thing is so fickle. I have had to call support so many times, thankfully they are great but higher maintenance than my marriage.
Customer review from De'Longhi
Response from De'Longhi
Thank you for your candid feedback! We're thrilled to hear that you find the machine beautiful and that it makes great coffee. However, we sincerely apologize for the issues you've encountered and the need for frequent support calls. We appreciate your understanding that sometimes appliances can be a bit temperamental, and we're glad you’ve had positive experiences with our support team. Your comments help us identify areas for improvement, and we’re committed to enhancing the user experience. Thank you for sharing your experience!
Great Coffee Maker with Grinder
Just love this coffee maker!! It makes a great cup of coffee. Is so easy to clean, by pulling out the front and emptying the 2 containers; one with water and the other with the grinds. I like after making coffee, how it does a rinse after sitting for a bit. Coffee flavor is very consistent. I also like the selection of different size cups of coffee.
Recommends this product
Customer review from De'Longhi
Best Coffee Maker I Have Owned!
I bought this machine in 2024 and have been looking forward to reviewing it since. I am a coffee snob because I drink my coffee black and prefer higher quality beans. This machine has been my favorite (and I have probably every imaginable coffee maker!). It’s easy to use, extracts precisely what is needed for the best cup of coffee! I love Americano style coffee and using the bold function, this is the closest it comes without having to purchase an espresso machine. This machine never disappoints!! I love the fact that it grinds the fresh beans into a cup of coffee without using plastic pods or any filters. I do spend some extra time cleaning it out once a week but really that’s it.
Recommends this product
Customer review from De'Longhi