Villages North Pole Sprinkle Mill
Product details
Web ID: 18811987Bought this a a present for my wife and she loves.
Very cut
Recommends this product
WORST EXPERIENCE! Not the first time but the last!
This by far was the worst customer service experience with Macy’s that I have ever had! It started off by me, placing an order, and the next day I was tracking through on track the tracking number was wrong. It was linked to an order that was delivered to me in May 2024. I ordered this in November 2024. I called several times to customer service. Customer service had no idea what was going on and could not answer any questions. I ended up being extremely frustrated and finally just hung up on the customer service agent. I called on track the delivery service that Macy’s uses, and I was told that they never received the item from Macy’s even though I received an email that said that it had shipped. During this time I was charged the full amount plus the express shipping that I requested and paid for I called Macy’s customer service again and was told that my money would be returned to this date. It has not been returned. I have filed a complaint and dispute with both Macy’s and my credit card company. I am appalled, but not surprised at the customer service of Macy’s. I do not go to Macy’s in my location because of the exact same reason Macy’s, what happened to you do better!