360 Vis Nav Robot Vacuum
Product details
Web ID: 19383832Powerful cleaning and excellent filtration.
I bought the Dyson 360 Vis Nav at a deep Black Friday / Cyber Monday discount. I like its suction and Dyson’s filtration system, which is far superior to my older Roomba. However, the navigation and mapping still feel immature, and the robot can become confused depending on lighting, furniture, and floor layout. What works well The cleaning performance on hardwood floors is very good, and dust control is excellent. The Dyson filtration system is a major plus, especially compared to older Roomba models where dust, debris, and hair contaminate the bin and filters. So far, hair has not wrapped around the brush the way it did on my Roomba. When it works properly, it does keep the floors consistently clean. Navigation and mapping issues The robot sometimes appears to lose track of where it is, especially at the end of a cleaning cycle. It can struggle to find the charging station and seems to rely heavily on good lighting. I’ve found that all lights need to be on for it to behave reliably. Even then, it occasionally cleans zones I did not select, suggesting it becomes disoriented. Mapping is sensitive to furniture. I initially mapped the floor with most furniture removed, but once furniture was put back, navigation became worse. Remapping with furniture in place improved things, but it still misses spots and occasionally behaves unpredictably. Docking and multi-floor limitations The robot must start from its dock to clean properly. This makes multi-floor use inconvenient unless you move the dock or buy multiple docks. That is a significant limitation compared to some other robots. Rugs, mats, and clearance It has mixed success with small mats and rugs. Sometimes it climbs them, sometimes it doesn’t. The robot is also a bit tall, and it can get stuck under kitchen counters or when trying to climb mats. It has also attempted to climb the round base under my Norwegian chairs, which prompted another remap with furniture in place. Bottom line I’m keeping it for now because the suction and filtration are excellent, and it does keep my hardwood floors clean. However, the navigation, docking reliability, lighting dependence, and multi-floor limitations are real drawbacks. If it continues to feel more aggravating than helpful over the next week or two, I will likely return it. Best value if purchased at a deep discount and used mainly on one well-lit floor with hardwood and minimal.
Recommends this product
Customer review from Dyson
Poor software engineering
I bought Dyson 360 Vis Nav per reputation of other Dyson products, which I really like. This one is a major disappointment. First, one can’t just push a button to start cleaning: it had to map the rooms first, which took 6 hours for a 2000 square feet house. One then has to “define” zones before one can start using it, and the process is so poorly designed I did not even know how I made thru. It then spends most of its time “locating zones” instead of cleaning, so it would take 5+ hours, 2 charges to clean the rooms. It does a good job cleaning, and dumping debris is really easy.
Customer review from Dyson
Regrettable purchase. Unfortunately.
I bought this just a couple weeks ago and it is not consistent at all. It took 5 attempts to finally map the area, which my previous vacuum had done in one attempt. So far it has only cleaned the whole area ONE time. The whole area being an entry, living room, dining room, kitchen and mud room. All the same hardwood flooring with a couple low profile rugs. We literally prep to vacuum every night so the floors are all picked up. When it does work it works well, but it has gotten hung up almost every night. On a rug (blows my mind), on a floor register, on a door stop (seriously how), and on and on. My previous vacuum, which thankfully I haven't gotten rid of, has never gotten stuck. We have Dyson throughout our home and was really looking forward to this. The app is cool, just wish the vacuum worked.
Customer review from Dyson
Suction is truly awesome, but it clogs itself easily and needs attention too often. Self-emptying bin would be a big improvement. Navigation is good, but not great. It bumps into a lot of things.
Recommends this product
Customer review from Dyson
I started using the robot not that long ago. It stops in the middle of cleaning. Has to be restarted multiple times to get a small area done. I may as well clean the area by hand. Would not recommend it to anyone.
Customer review from Dyson
Great value at $1000 discount
Awesome technology! Works great! Easy to maintain!
Recommends this product
Customer review from Dyson
Response from Dyson
Hi there, we really appreciate your kind words. It’s great to hear that you’re enjoying the technology, the ease of maintenance, and the value you received. Your feedback means a lot to us. Should you ever have any questions or run into an issue, our live chat and phone support teams are ready to assist you anytime.
Works well…..it’s a Dyson !!
So far so good . Every Dyson product we’ve owned has oozed quality and delivered as promised functionality. This robot does a great job and gets better as you use it. My only beef is that the battery charge dissipates way too quickly, so cleaning an area can take an inordinately long time with repeated visits to the base station so the unit can recharge. No other issues with this robot. Works well and is simple to use.
Recommends this product
Customer review from Dyson
Response from Dyson
Hello there, thank you so much for sharing your experience with your Dyson robot. We truly appreciate your kind words about the quality and performance of our products, and we’re delighted to hear that the robot has been working well for you overall. We’re sorry to learn that the battery life hasn’t met your expectations and understand how repeated recharging can be inconvenient when cleaning larger areas. Your feedback is very valuable to us, and we’ll make sure it’s passed along to our product teams as we continue to improve our technology.
Disappointed
Bought it less than a month ago . Coming from Dyson I expected more performance. Robot always not going back to it charging station , does not fully clean the floor . Very disappointed. Will not be buying another product
Customer review from Dyson