360 Vis Nav Robot Vacuum
Product details
Web ID: 19383832Ratings & Reviews
79 customer images
Simply the best!
This robot has completely changed the way I clean!! The Vis Nav has easily cut my cleaning time by 75%. It does an amazing job on multiple hard floor surfaces, carpets, and rugs. Easy to use, durable, and extremely intelligent - cannot say enough positive things about the robot
Recommends this product
Customer review from Dyson
Works great…mostly
Bought 3 weeks ago and it exceeded expectations. Good vacuum performance and fine navigation. But it has developed a loud annoying vibration noise. I have cleaned and inspected it and the brush bar many times with no luck. Works fine otherwise.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are delighted to hear that the vacuum's performance and navigation have exceeded your expectations, as delivering powerful cleaning and intelligent functionality is central to our commitment. We regret that the unit has developed a loud vibration noise, despite your thorough cleaning and inspection of the brush bar. We understand how disruptive this can be and sincerely appreciate you bringing it to our attention. If you are willing, we would be glad to explore ways to resolve this issue, whether through troubleshooting steps, guidance on internal component checks, or by providing the best possible resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your vacuum. We greatly appreciate your continued trust and the opportunity to support your experience.
Don't buy this product
I bought this because I trusted the brand but it is no good. Software for mapping the house is backward compared with Chinese technology and if you need help, you have to jump through so many hoops you are better off figuring it out yourself. Doesn't get into corners and has an irrational way of moving from one place to the next. Don't buy one!
Customer review from Dyson
Response from Dyson
Thank you for your review. We appreciate you sharing your experience and take all feedback seriously as we continue to improve. For further support or to share more details, please visit our support page: http://ms.spr.ly/6428s7B9E
I own six Dyson products and this is extremely disappointing. Took it in for services the first week and it still can’t find the dock to recharge.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We truly appreciate your continued trust in Dyson, and it is clear you have had a long-standing relationship with our products. We regret that your recent experience has been disappointing, especially given the issue with the device not locating its dock to recharge, even after service. We understand how frustrating this must be, particularly when expectations are shaped by years of reliable performance. If you are willing, we would be glad to explore ways to resolve this, whether through troubleshooting steps, guidance on optimal dock placement, or further support options. Please contact our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to ensuring your Dyson products deliver the quality and convenience you expect. We value your feedback and look forward to restoring your confidence in our service.
Frustrating
It gets stuck on everything. Sometimes it will be in the middle of the floor and still say it’s stuck. Very disappointed.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are glad to know that you have been using the Dyson 360 Vis Nav, as providing smart and efficient cleaning solutions is central to our commitment. We regret that the device frequently gets stuck, even in open areas, and that this has led to a disappointing experience. We understand how important it is for automated tools to navigate smoothly and reliably, and we sincerely appreciate you bringing this to our attention. If you are open to it, we would be glad to help troubleshoot the issue, whether through guidance on sensor calibration, floor layout adjustments, or firmware updates that may improve navigation. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning tools. We appreciate your continued trust and the opportunity to support your experience.
Worth every penny!
I love my Robot Vacuum! Have terrible Arthritis in my hands and vacuuming was so painful. Now it's a breeze! Wish I made the switch sooner.
Customer review from Dyson
Airways blocked - all the time!!
My product keeps telling me that it has an airway blockage even after I clean it as per Dyson instructions. I actually bought two air filters so that I could rinse one in water and have it drying for 24 hours while I used the other one. Dyson will clean if I activate it directly (it then only cleans without restrictions) but I keep getting the blockage message up when I try to activate it via the app
Customer review from Dyson
Response from Dyson
Thank you for your review. It sounds like you’ve gone above and beyond to keep your machine running smoothly. Our team would love to help resolve the app issue so you can enjoy a seamless experience. Please reach out to our support team here: https://www.dyson.com.au/dyson-support
Keeps up with a St. Bernard
We like it pretty good so far, doesn’t get stuck in places like other robot vacuums we had before and also keeps up with our St. Bernard’s hair better than the others too.
Recommends this product
Customer review from Dyson