Retinol Ceramide Line Erasing Eye Cream
Product details
Web ID: 12013443Beware of Retinol
EA must have changed the formula and added more Retinol. Too much for me. This product gave me red welts along my cheekbones. The welts subsided in a day but the redness lasted several more days. Very disappointing. I am a long-time EA customer, but am now exploring other brands.
Customer review from elizabetharden.com
Great product but bad packaging.
I used this eye cream for a long time, but switched to EL because of the packaging. The "pump" wastes the cream, is awkward to travel with, and impossible to remove the top when it gets low. Believe me, I tried! Just wasn't worth the effort and product I couldn't get to. But, the eye cream itself was my favorite. Sad, because I'd love to use it again, just tired of wasting money! Would I recommend to a friend? Yes, and no! See reasons above.
Not good
This retinol eye cream made one swollen turn a little bit dark I only used it twice not sure why I had this reaction horrible
Customer review from elizabetharden.com
Response from elizabetharden.com
Thank you for taking the time to share your review and provide feedback. We value all customer opinions, including those that may be negative, as they help us identify areas for improvement and make necessary adjustments.We are committed to continuous improvement, and your input helps us in that process. If there's anything else you would like to share or discuss, please don't hesitate to reach out. For any assistance questions or concerns feel free to initiate a LiveChat conversation with us at http://ElizabethArden.com, we can also be reached by phone at tel:18552896405. Our Customer Care team is available Monday through Friday, from 10 AM – 7 PMEST.
Beware of that product, unsafe
I used a sample and it burned the skin around my eyes after two uses. No sun exposure, no other products with retinol or acids used in combination. This is the first time in decades that I get a bad reaction. After one week the area is still red. Please beware of this product… really disappointing and unsafe
Customer review from elizabetharden.com
Response from elizabetharden.com
Thank you for taking the time to share your review and provide feedback. We value all customer opinions, including those that may be negative, as they help us identify areas for improvement and make necessary adjustments. We are committed to continuous improvement, and your input helps us in that process. Please reach out to our consumer affairs department to provide insight on the allergy reaction experienced, they’ll be able to pass this information to our team to improve our products: https://corporate.elizabetharden.com/consumer-affairs/. Our sincerely apologies for this inconvenience. For any assistance questions or concerns feel free to initiate a LiveChat conversation with us at http://ElizabethArden.com, we can also be reached by phone at tel:18552896405. Our Customer Care team is available Monday through Friday, from 10 AM – 7 PMEST.
BEST EYE CREAM EVER!!
I have tried many eye creams in the past. Elizabeth Arden’s is outstanding!!!
Burned the skin under the eyes.
Burned the skin where I applied it after first application. Never had a problem with EA products before so was surprised. Disappointed too. It's been a few days and skin is still dry but I'm working on it but I will not use this product again.
Customer review from elizabetharden.com
Great product!
I have very sensitive skin under my eyes and this product does not irritate my skin. It works amazing. I ran out and couldn’t get to Macy’s for about a week to get more and I could see the difference.
Recommends this product
Love everything except the contaier
I like eye cream. It’s moisturizing yet doesn’t make my under eye area look shiny after i have applied concealer. I also have ridiculously sensitive skin that’s getting worse in my 40s but this doesn’t irritate it at all. Other creams give me hives or cause my skin to peel. The only thing I don’t like about this eye cream is the container. I feel that the pump wastes a lot of product and you can’t get the rest out when it’s low. I hope they will switch it to a jar eventually.
Recommends this product
Customer review from elizabetharden.com