Ella Jayne100% Cotton Percale Hidden Zipper 2-Pack Pillow Protectors, Standard

Response from Macy's

Thank you for your feedback, though we’re surprised by your experience. Our 100% Cotton Percale Pillow Protectors are made from natural cotton—not plastic—and are designed to be lightweight, crisp, and breathable, with a cool, smooth percale weave.

The fabric may feel more structured than ultra-soft knits or microfiber, but that’s part of what makes percale ideal for those who prefer a cooler sleep surface and a crisp finish.

If the feel wasn’t what you were looking for, we’d be happy to help recommend another style that better suits your preferences. Please feel free to reach out to us at support@ellajayne.com.

Response from Macy's

Thank you for your feedback, and I’m sorry to hear that the pillow protectors ripped when putting them on. Our 100% Cotton Percale Pillow Protectors are designed to be lightweight and breathable, but like all percale fabrics, they have less stretch than some synthetic materials and should be fitted onto pillows carefully to prevent tearing.

We’d be happy to assist with a replacement or work with other options that may fit your needs. Please reach out to us at support@ellajayne.com, and we’ll do our best to make this right.

Response from Macy's

Thank you for your feedback on our 100% Cotton Percale Pillow Protectors. We’re sorry to hear that they didn’t meet your expectations.

Cotton percale is designed to be lightweight and breathable, but it does have a tighter weave compared to some other fabrics, which may make it feel a bit snug when fitting over pillows. If you’re using a particularly thick or overstuffed pillow, we recommend following measuring your pillow and ensuring that the dimensions will still fit the pillow protector.

We always strive for quality and customer satisfaction, so if you’d like assistance or recommendations for a different style that might better suit your needs, please reach out to us at support@ellajayne.com. We’d love the opportunity to help!