Photo completely false
The real product is a topper only with elastic straps, not as pictured. It is hard to attach, the straps keep popping off. I had washed it and needed it immediately so did not return it. Would definitely not recommend.
Good size
Fit in my sink and works well.
4pc sheet set
texture is great.
Recommends this product
xxxx
The quilted mattress protector is very thin and not has not much of a quilt to it. A bit disappointed.
Response from Macy's
Thank you for sharing your feedback. The Classic Quilted Mattress Protector is designed to offer a lightweight layer of protection and breathability rather than heavy padding. While the quilting provides a smooth, comfortable surface, it is intentionally not thick so it can be easily laundered and fit securely under fitted sheets. If you’re looking for more cushioning, a mattress pad or topper might be a better fit for your needs. Since this purchase was made through Macy’s, their customer service team can assist with returns or exchanges if you’d prefer a different style.
Ella mattress cover
Poor quality for the price. So dissatisfied with macys
Colors not what was labeled
Not what I was looking for
Response from Macy's
Thanks for your feedback. We want to clarify that the Ella Jayne Classic Quilted Mattress Protector is only offered in white—no color variations exist for this product. It’s possible there may have been confusion with a different item, but we're happy to help get things sorted out if you’d like to reach out to us at support@ellajayne.com.
Good Ol' Bait and Switch
The product shown was not delivered. Macy's sent a cheap version with elastic straps. Now I am stuck with a useless product.
Response from Macy's
We're truly sorry for the confusion and frustration here. The Ella Jayne Classic Quilted Mattress Protector should have arrived as pictured, with full skirted sides for a secure fit — not just corner straps. If what you received doesn’t match the listing, it may have been a packing or warehouse error.
Please reach out to Macy’s customer service directly, and also feel free to email us at support@ellajayne.com with your order details. We’re happy to work with them to make this right. This is absolutely not the experience we aim to deliver.
Basic but functional.
Bought this for an inflatable mattress so fit the bill.
Recommends this product