Ella JaynePercale Cool and Crisp 100% Cotton 4-Pc. Sheet Set, Queen

Response from Macy's

We are sorry to hear that our 300 Thread Count Cotton Percale Sheet Set did not meet your expectations. Percale is woven to feel crisp and cool, which is why many people enjoy it for its hotel-like finish. At first, this weave can feel firmer compared to sateen or microfiber, but with each wash the fabric softens while keeping its strength, breathability, and structure.

Many customers notice their percale sheets becoming smoother and more comfortable over time, all while staying durable for long-term use. While the initial feel may not be for everyone, those who enjoy a crisp and cool sheet often find that it develops into a softer, more relaxed fabric after repeated washings.

Response from Macy's

Thank you for taking the time to share your thoughts. We’re sorry to hear the sheets didn’t meet your expectations.

Our 300 thread count percale sheets are intentionally designed to offer a cool, crisp, and breathable experience. This weave is loved by many for its hotel-style feel, but it can feel firmer or more structured than sateen or microfiber, especially before a few washes. That said, softness improves with each wash and the long staple cotton we use is chosen for both durability and performance over time.

As for the finish, we use classic tailored hems consistent with premium percale bedding. If you’re looking for a smoother or silkier texture, you may prefer a sateen weave instead.

We always want our customers to be satisfied and we’re happy to help guide you toward the right fit for your preferences

Response from Macy's

Thank you for your feedback, though we’re sorry to hear the sheets didn’t meet your expectations.

Our Percale Cool and Crisp Sheets are designed for those who prefer a lightweight, breathable, hotel-style feel which is crisp and matte rather than silky. That said, comfort is personal, and we understand they may not be the right fit for everyone.

If you’d like help finding a different option more suited to your preferences, we’d be happy to assist at support@ellajayne.com.

Response from Macy's

Thank you for your feedback, and we're sorry to hear your sheets tore after limited use. Our Cool and Crisp Percale Sheets are made from 100% cotton with a classic percale weave, which is known for being lightweight and breathable—but like all natural cotton fabrics, they do require gentle care.

Ripping can occur if the sheets are exposed to rough washing cycles, sharp edges on the bed frame, or high heat in the dryer, especially over time. We always recommend washing on a gentle cycle with mild detergent and drying on low heat to preserve the fabric's strength and longevity.

That said, we’d be happy to look into this further and help however we can. Please feel free to reach out to us at support@ellajayne.com.