Signature Plush Allergy-Resistant Firm Density Side/Back Sleeper Down Alternative 2-Pack Pillow, Standard
Product details
Web ID: 10353433Ratings & Reviews
3 customer images
This review is from Ella Jayne Signature Plush Allergy-Resistant Firm Density Side/Back Sleeper Down Alternative 2-Pack Pillow, KingHorrible
The firm pillows are very soft and lumpy. they got squished down into nothing within a few weeks. Horrible pillows.
Response from Macy's
Thank you for sharing your feedback. The Signature Plush Firm Density Pillow is engineered to provide solid support for side and back sleepers, and it does not become soft or lumpy under normal use. When customers report lumpiness or flattening, it is almost always the result of improper washing or drying, especially if the pillow is dried without being fully fluffed or is exposed to high heat. This causes the fill to clump together and lose loft.
The firmness and structure of this pillow are consistent across our production, and the vast majority of customers experience exactly that. It sounds like something may have gone wrong in the care process, as the pillow should not behave the way you described.
If you’d like us to review what happened and help troubleshoot, we’re happy to assist.
This review is from Ella Jayne Signature Plush Allergy-Resistant Firm Density Side/Back Sleeper Down Alternative 2-Pack Pillow, QueenStay firm
Love them they stay firm alnight
Recommends this product
This review is from Ella Jayne Signature Plush Allergy-Resistant Medium Density Any Position Down Alternative 2-Pack Pillow, QueenThese Pillows Are Very Skimpy
These Pillows were very disappointing. When the package arrived, I wondered how two pillows could fit into a Shoe Box. When I took them out, they expanded, but stayed Very Flat. I am going to use them to fill Pillow Shams, they are not Pillows I Would Use For Sleeping!
This review is from Ella Jayne Signature Plush Allergy-Resistant Medium Density Any Position Down Alternative 2-Pack Pillow, KingPillows
They are way too soft and flat! Just purchased the wrong ones. I’m returning
Response from Macy's
Thanks for your feedback. It sounds like you may have purchased our medium density pillow, which is designed with a softer, more flexible feel to accommodate a variety of sleep positions. If you’re someone who prefers a firmer or more supportive pillow, our Firm Density Side/Back Sleeper option might be a better match for you.
We understand that pillow preference is highly personal, and we’re happy you’re able to return these through Macy’s. If you’d like help selecting a better fit for your sleep style, feel free to reach out. We’re here to help!
Flat
Very disappointed in this purchase. Pillows go completely flat . Returning
Cheap
Cheap filler pillows. Not worth the price. Nothing like the ones I purchased at a Home Goods store. Can't believe these were Ella Jayne.
Customer review from ellajayne.com
Not firm
Maybe it’s bc I purchased a king pillow but it’s not overstuffed or firm.
Customer review from ellajayne.com
This review is from Ella Jayne Signature Plush Allergy-Resistant Medium Density Any Position Down Alternative 2-Pack Pillow, Queen2 different pillows
When I received the order there were 2 different pillows. One was on the firmer side (preferred) and the other goes flat when you put any pressure in it. I didn't bother to return due to how long it took for me to receive them and they were on sale.
Response from Macy's
Thank you for sharing your feedback. I’m sorry to hear that the pillows in your order didn’t match in firmness. That’s certainly not the experience we want for our customers. Even though you’ve decided not to return them, we’d still like to make this right. Please reach out to us at support@ellajayne.com, and we’ll be happy to assist with a replacement for the pillow that didn’t meet your expectations.