Brow Now Brow Defining Pencil
Product details
Web ID: 2459472BRING IT BACK!!!
I have used this for many years and love it! Tried other brow pencils but kept coming back to this. You've got so many terrible reviews on your new eyebrow pencil. PLEASE BRING THIS BACK!!
Recommends this product
Customer review from esteelauder.com
Great pencil but can't sharpen it!
I loved the old version which was easy to sharpen. The brow pencil is still awesome - until it needs sharpening. The casing is now plasticky and I cannot sharpen. I've tried multiple sharpeners and a sharp knife - it's too hard to get it off. As much as I love the pencil itself I can't recommend it.
Customer review from esteelauder.com
Impossible to sharpen, wasteful
Although this brow pencil has a beautiful feel and color, it is impossible to sharpen. It's first use is it's best use; afterward, it jams the sharpener, pieces of the pencil break off in sharp pieces, and you waste a considerable amount of the pencil just trying to get a fresh edge. Never again.
Customer review from esteelauder.com
Response from esteelauder.com
Your comments are important and we want to connect you with the right team. If you would like further assistance, please reach out to consumercare-soc@gcc.esteelauder.com with your contact information and full details. A team member will then be in touch.
BrowNow
Recently brought this item, thought it was really nice went on easily and looked good.The problem began as soon as the pencil needed sharpening, It just kept breaking and before I knew it half the pencil had been sharpened away. So not a good buy as far as I'm concerned, won't be buying again.
Customer review from esteelauder.com
Response from esteelauder.com
Thank you for trying our Brow Now Pencil, Ali. I apologise if this is not sharpening successfully, and we would like to help! Please reach out to our consumer care team with your details, and we can review this further for you: https://www.esteelauder.co.uk/customer-service
Great Product
I started using this brow pencil after the one I used for 30 plus years was discontinued by another manufacturer. This is great and works very well with their sharpener. I use it heavily every day as my brows are viirtually invisible. One pencil a little over 5 months.
Recommends this product
Customer review from esteelauder.com
Old one was better
Why did they change the top to a tone fragile one that breaks when you use it?? The old one was perfect! If you never to do something add a fine line styl we r to your line. I will not buy food once again.
Customer review from esteelauder.com
Response from esteelauder.com
Hello Randie! We value your feedback and appreciate you for taking the time to share your thoughts with us! We're disappointed to hear that Brow Now Brow Defining Pencil missed the mark and we want to help. Chat with a US Beauty Advisor so that we can learn more to make the best recommendation and share return options. Click here: https://estee.cm/ELCHATUS.
Tip was already broken
I would have loved to try this brow pencil, but unfortunately the tip was broken when I opened it.
Customer review from esteelauder.com
Response from esteelauder.com
We're concerned to hear this Sawyer and are here to help! Grab your order details and call us at 1-877-311-3883 or email our team at EsteeConsumerService@esteelauder.com and a member of our team will be in touch.
Would buy again
Is easy to use. Does a good job without taking a lot of time.
Recommends this product
Customer review from esteelauder.com