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2,879 reviewssorted by Newest
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 8.4 oz.Disappointed with new formulation
Used to love this product, but it's thin and doesn't foam anymore. It's hard for me to tell if I have enough on my hands and face, or if my face was even cleaned.
Customer review from kiehls.com
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 8.4 oz.New formulation is terrible
Used to really enjoy this but their new formulation is terrible. Was five stars, now would not recommend.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for your feedback on our Facial Fuel Energizing Face Wash. We are so sorry to hear that you are disappointed with the new formula, especially since you loved the original version so much. We recently updated this product to be more eco-friendly and gentler on your skin by moving to plant-based ingredients. While this makes it better for the environment, it does mean the cleanser has a thinner texture and creates less lather than before. We truly appreciate your honest feedback about these changes, and we have shared your comments directly with our product development team for future improvements!
Beautiful work
Refreshing feeling that leaves my face feeling clean and hydrated.
Customer review from kiehls.com
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 8.4 oz.Changed formula is awful - discolored and loose
Why does L'Oreal keep changing the formulas on Kiehl's products?... Been using this for 10-15 years and now suddenly, it's so thin that it slips between your fingers (used to be more like a gel than slick goo) and it turned from blue to a weird rust within a couple weeks. Likewise, the scent is somewhat reminiscent of the original, but lacks its depth - smells like an artificial imposter. They seem to be milking a once great brand for whatever remaining cache its name used to hold - same retail pricing while cheapening their products
Customer review from kiehls.com
Response from kiehls.com
Hi Danpopa! Thank you for being a valued Kiehl’s customer for over a decade. We truly appreciate you taking the time to share your feedback and photo regarding the changes you noticed in the texture, scent, and color of our Facial Fuel Energizing Face Wash. The loyalty and opinions of our customers are incredibly important to us when reviewing our products. Formulas may be updated for reasons such as ingredient availability, evolving industry requirements, or product improvements. While minor texture changes can occur, the discoloration shown in your photo is unexpected. We are very sorry for the disappointment this has caused. Please contact our Customer Care team directly at 1‑800‑543‑4572 (Mon–Fri, 10:00 AM–7:00 PM EST) and reference case number 47974858. We are interested in checking the product further so we kindly ask that you keep the product with you during the call so our team can review the details together and assist you further.
Never in stock
Loved this product. However, it's never in stock anymore. The "notify me request" does absolutely nothing to help me as it doesn't send any notifications.. Have you discontinued this product or are you just bad at stocking?
Customer review from kiehls.com
Response from kiehls.com
Hi Chadly! We’re so sorry to hear about your disappointment with product availability. We completely understand how disheartening it can be when a favorite product isn’t easily accessible. Please know that this product has not been discontinued. It will be restocked, and you’ll be notified once it becomes available again. In the meantime, we encourage you to check with our physical stores for availability using our store locator, as some locations may still have it in stock. We truly appreciate your patience, and we’ll make sure your feedback is shared with our team to help improve stock availability.
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 6.8-oz.My husband loves it!
Got this for my husband and he loves it! It’s not greasy at all and absorbs well, keeps his skin hydrated.
Customer review from kiehls.com
Bring it back
Absolutely ridiculous that this product was discontinued. Rising prices have led me to limit my purchases but this was one of my favorites! Stop updating just to update!! Keep what people love and stop pretending an alternate is just as good - it’s not!!
Customer review from kiehls.com
On average, customers rate the Oil-absorbing/moisturizing of this item as Moisturizing.
Oil-absorbing/moisturizing
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
On average, customers rate the Best for day/best for night of this item as Best for day.
Best for day/best for night
Refreshing and Easy to Use
I’ve been using Kiehl’s Facial Fuel Energizing Tonic for a while and really like how fresh and clean it leaves my skin feeling. It’s lightweight, absorbs quickly, and gives my face a refreshed feeling without leaving my skin dry or sticky. Great addition to my daily routine, especially after shaving or washing my face.
On average, customers rate the Oil-absorbing/moisturizing of this item as Moisturizing.
Oil-absorbing/moisturizing
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
On average, customers rate the Best for day/best for night of this item as Best for day.
Best for day/best for night
Recommends this product