Kiehl's Since 1851Facial Fuel Men's Face Moisturizer, 6.8-oz.
Product details
Web ID: 13691667
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 2.5-oz.What have they done!
I wish I would have read the more recent reviews before repurchasing this once wonder and truly invigorating moisturizer. I loved using it after shaving every day. Sadly, it no longer invigorates or has any brightness. It is greasy and no longer has the clean, fresh smell it once had. I will never purchase it again.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you so much for taking the time to share your thoughtful feedback about Facial Fuel Daily Energizing Moisture Treatment for Men. We truly appreciate your loyalty and the care you’ve taken to tell us about your experience. We understand how frustrating it can be when a trusted favorite no longer feels the same, especially one you relied on after shaving each day. Your comments about the texture, scent, and performance are important to us and will be shared with our team. While we know it can be disappointing when a beloved product changes, you may enjoy trying other lightweight moisturizers from our collection. If you would like personalized recommendations tailored to your skin type, our Customer Care team is always happy to assist at Call 1-800-543-4572 ( Mon - Sun 10am-7pm EST). Thank you again for your feedback and for being a valued member of the Kiehl’s community.
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 6.8-oz.New formula is awful!
They changed the formula of this too along with the face wash. the Telltale sign is the packaging now says "INVIGORATING": instead of "ENERGIZING" I just opened up a new tube of this and immediately knew it was also a new formula. The site still says energizing and they are shipping the new one. It's not right. and the new formula smells horrible like the face wash and is a different consistency. I should get my $$ back immediately.
Customer review from kiehls.com
Response from kiehls.com
Hi darata12, we are truly sorry for the disappointment regarding your recent purchase of Facial Fuel. We appreciate your long-time loyalty and your detailed observations about the "Invigorating" vs. "Energizing" packaging and formula. Kiehl's recently updated the Facial Fuel collection to enhance the cooling sensation and the caffeine boost, which did result in a slightly different scent and texture. However, we understand that a change to a favorite product is never easy, and we want to ensure you are 100% satisfied. To resolve this immediately, we kindly ask that you contact our Consumer Care team Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572. One of our agents would be more than happy to investigate your order and provide a resolution suitable for you. We thank you for being a valued Kiehl's member and hope to speak with you soon!
L’Oréal is dismantling this company.
Be warned, Kiehls is destroying the fuel ln for men and men’s section in general. I am unable to be that men’s body wash and facial fuel wash in travel sizes or medium sizes anymore. The deodorant was discontinued, the beard oil was discontinued. As you can tell I used a lot of there products but they keep dis continuing the mens fuel line. I need a company that will continue to support what they make and not change all the time. It seems L’Oréal is dismantling the company. Sad to see this destroyed. They were one of the original men’s line for face and body care.
Recommends this product
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your honest feedback with us. We truly appreciate your long-standing support of our men’s products and understand how disappointing it can be when favorite items or sizes are no longer available. Your comments regarding the Facial Fuel line, travel sizes, and discontinued products are incredibly valuable and will be shared with our team. We’re committed to continuously evaluating our offerings to best meet our customers’ needs, and feedback like yours plays an important role in that process. If you’d like assistance finding current alternatives or have questions about product availability, our team would be happy to help. Please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate you being part of the Kiehl’s community.
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 6.8-oz.The new formula is less preferable to me.
The previous formula had a minty clean scent and felt non-greasy. The scent is now different and the texture is more greasy. I won't be purchasing this product anymore, however others may prefer the new formula.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for sharing your feedback with us. We’re sorry to hear the current formula didn’t match your experience with the previous version, especially regarding the scent and texture. We truly appreciate you taking the time to let us know. If you’d like support finding a product better suited to your preferences, our team would be happy to help. Please feel free to call us at 1-800-543-4572, available Mon–Sun, 10am–7pm EST.
Kiehl’s is the BEST!
I love Kiehl’s products and have been using their products for over a decade. Although I haven’t used this item yet, I’m sure it’s just as phenomenal as their other products! Can’t wait to use!
Recommends this product
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 6.8-oz.2x the price in the last 2 years. Not worth it
Used to buy this all the time but they’ve increased the price 50-100% in the past 3 years. Decent product but not at all worth its current price. I’ll be switching brands.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your experience. We’re sorry to hear your disappointment, especially given your long-time use of the product. We understand that pricing changes can be frustrating, and we truly appreciate you sharing this feedback. It has been passed along to our team. If you’d like to discuss your experience further or explore options that may better fit your needs, our team would be happy to help at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We value your loyalty and hope to have the opportunity to support you again.
This review is from Kiehl's Since 1851 Facial Fuel Men's Face Moisturizer, 2.5-oz.Youth serum 😁
I’ve been using this for years. It is great. People think I’m late 40s or mid fifties. I am 70 this year. I rate it highly
Customer review from kiehls.com.au
Facial cleansing for men
My son welcomes this product as a treat. Kiehl’s carries other products that men can use also