Facial Fuel Invigorating Face Wash, 16.9 oz.
Product details
Web ID: 3847591Ratings & Reviews
119 customer images
Clean and soft
Great product
Recommends this product
Terrible product. Dont use it!
Run from this product. It’s like hydraulic fluid. Totally ruined. I’ll never buy Kiel’s again. Lost me forever!
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the Facial Fuel Energizing Face Wash and that it didn’t meet your expectations. Your comments are important to us and have been shared with our team for review. If you’d like to discuss your experience further or need assistance, please contact our customer support team at 1-800-543-4572, Mon–Sun 10:00AM–7:00PM EST. We value your feedback and hope to have the opportunity to restore your confidence in our products.
Disappointing New Formula
Though the website still shows this as “Energizing Face Wash”, I received a product labeled “Invigorating Face Wash” instead. Having used the original product for almost 20 years, I am very disappointed by the new product. It is basically a thinner, watered-down version of the original. The pleasing scent is also gone. I’m a little confused as to why they haven’t updated the product listing. It still lists as “Energizing Face Wash” and even has pictures of the original bottle - you don’t learn of the product change until you receive the delivery.
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for sharing your feedback. We’re sorry for your disappointment with the new face wash and any confusion caused by the website listing. Your comments about the formula, scent, and website have been shared with our team. If you need further assistance, please contact our customer support team at 1-800-543-4572, Mon-Sun 10:00AM - 7:00PM EST.
Travel size always leaking...wasting money
Great facial soap, however, the 2.5 travel size leaks. I have purchased 2 of these in the past year and both of them have leaked into my toiletry bag or ziplock bag. This doesn't just happen for air travel, but by car as well. The product is being wasted and thus money is being wasted.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear about your Facial Fuel Energizing Face Wash. We'd like to help. Please call us at 800-543-4572 and provide case number 43238769. Our hours are 9:00 am to 5:30 pm ET, Monday through Friday. We look forward to speaking with you soon!
Not the same, and it’s time to part ways with you
You lost another customer. The new formula smells different, works different, and is so far from The original that I can no longer trust kiehls (loreal). I’ve been a customer for close to 20 years.
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for your feedback and for being a loyal customer. We’re sorry the new Facial Fuel Energizing Face Wash formula didn’t meet your expectations. Your concerns about the scent and performance have been shared with our product team. If you’d like to discuss your experience further or need assistance, please contact our customer care team at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST).
Clean and fresh
Love the clean fresh feeling that this product leaves me with. It feels refreshing to use.
Customer review from kiehls.com
New formula ruined a great product, please go back
Add me to the chorus of negative reviews of the new formula. I actually thought I had a bad batch and reordered a second bottle. I’ve been using this product for a decade, but this is not the same product anymore. I can’t get past the chemical smell of it, and it caused my forehead to break out. Will not be buying this again unless they ditch this and go back to the old formula. Baffling that this made it to the market smelling like this.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about the experience you had with our Facial Fuel Energizing Face Wash. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #43196438. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Should have read reviews before reordering
I am a long-time user of facial fuel, but this new formulation smells simply awful. It also left my face feeling dry after the first use. It feels and smells like Kiehl's sold out to deliver a much cheaper product at a luxury price. I am questioning my future with the brand now...
Customer review from kiehls.com.au