Facial Fuel Invigorating Face Wash, 16.9 oz.
Product details
Web ID: 13510637Ratings & Reviews
123 customer images
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.Kiehls makes the best stuff!!!
My step son LOVES Kiehls (as do I). He rarely spends the money to buy it for himself so I gift him with his fave products now and then
Recommends this product
Customer review from bloomingdales.com
Great but seems more watery
I've been getting the bigger bottle and using just one pump for years. It has also lasted me for a long time. This time, the consistency seems more watery than before. Same scent and same effectiveness though.
Recommends this product
Customer review from kiehls.com
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.New formula is low quality
I’ve been a loyal user of this product for many years, but sometime this year, Kiehls seems to have changed the formula. It is very diluted, you have to use twice the amount, and even then it’s difficult to get any lather. It’s not just one bad bottle either as it’s been an issue with multiple bottles. After using this for many years, I plan to look for alternatives elsewhere.
Customer review from kiehls.com
Ruined
Like others, I had been using this for years and years - never even thought about changing to something else. Then Kiehl's change the formulation. This "new" version is awful. I saw a note below from customer care on how they maintained the efficacy, quality, yada, yada. No, no they did not. It takes at least 50% more product to get the same lather and coverage before the change. There was a massive formula change, so much so that it's disingenuous for Kiehl's to keep the name even remotely the same (even more so when you consider they kept the name exactly the same for a bit). This is a different, inferior, product than what they had before. Count me as another lost customer.
Customer review from kiehls.com
Response from kiehls.com
Thank you for sharing your feedback. We understand how disappointing it can be when a product you’ve relied on for years no longer performs the same, especially after a formula change. We’re truly sorry to hear that the updated version didn’t meet your expectations, particularly in terms of lather and coverage. Your comments are valuable and will be shared with our team, and we appreciate the time you took to let us know.
Formula changed
As everyone else mentioned, the formula is now different. Of course Kiehl's will babble on how they "improved" the product, even though everyone is complaining. I will no longer be purchasing this. Sad as I have used this for 20 years!
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment with the recent formula change to Facial Fuel Energizing Face Wash—especially as a long-time customer who has trusted and used the product for so many years. We understand how frustrating it can be when a favorite product no longer performs as expected. While updates are made with the intention of improvement, we recognize that they may not suit everyone’s preferences. Your comments have been shared with our product team, and we sincerely appreciate your loyalty and honest input.
The new formula is awful
The new formula smells like dishwasher detergent, is watery and doesn’t lather at all, and dries me out. I’ve been a loyal Kiehl’s customer for several years but won’t be buying again.
Customer review from kiehls.com
Response from kiehls.com
Hi Kmce05! We appreciate your feedback about a change you've noted in Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!
Longtime fan!
I’ve been a big fan of Kiehl’s for a long time! The Facial Fuel is the perfect face wash! It feels like it’s thoroughly cleansing my face and afterward it feels awake and clear!
Customer review from kiehls.com
This review is from Kiehl's Since 1851 Facial Fuel Energizing Face Wash, 2.5 oz.Change
I've been buying this for easily 15+ years. I feel like the formula changed. It used to be more minty/eucaplyptus and now it's more citrus-scented. Not bad, but not at all as good as it used to be. it used to invigorate.
Customer review from kiehls.com
Response from kiehls.com
Hi RBug! We appreciate your feedback about a change you've noted in Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!