A bit disappointed
Very good quality purse but my one disappointment is the length of the crossbody strap. Fossil is usually great for their long straps and this bag doesn’t come close to the norm. Not sure if there is a strap that is longer, but I’m very sad after spending that kind of money on a “crossbody” purse. :(
Recommends this product
Customer review from Fossil
Response from Fossil
Hello Dawn, thank you for leaving your review on Fossil.com. We are truly sorry that the Jolie Leather Crossbody Bag did not meet your quality expectations. Please know that a member of our Customer Care team will be reaching out to you via email to provide you with further assistance. Should you have additional comments or concerns, please do not hesitate to contact us at social@fossil.com. Have a great day!
Broken Hardware on Strap
I love this purse and I have in multiple colours, but the hardware on my black crossbody strap broke and I can no longer use the purse as I intended when I bought it. Very disappointing.
Customer review from Fossil
Response from Fossil
Hello Lam, thank you for taking the time to share your review with us. We are sorry to hear that the hardware on your Jolie Leather Crossbody Bag broke, as this is not the experience we aim to provide. Please rest assured that a representative will be reaching out to you via email to assist further. If you have any additional questions in the meantime, feel free to reach out at social@fossil.com. Have a great day!
Jolie mom's favorite
The Jolie crossbody is mom's favorite bag. It is just right size. Big enough for essentials and a bit more but small enough to not be overwhelming. She has many colors and use them daily.
Recommends this product
Customer review from Fossil
Love the color
Love this purse. Wish the small handle was removable.
Recommends this product
Customer review from Fossil
This product is good & fit for my hand. Strap color is
Recommends this product
Customer review from Fossil
Beautiful purse, bad strap!
I love this purse. The red is beautiful! The only downside is the long shoulder strap hardware has broken, now I can’t wear it cross body anymore. My friend also bought one and she Carrie’s a heck of a lot more in hers than I do, mine broke, hers is still going!
Recommends this product
Customer review from Fossil
Response from Fossil
Hello Lisa, thank you for leaving your review on Fossil.com. We are truly sorry that the hardware on the shoulder strap of your Jolie Leather Crossbody Bag has broken. Please know that a member of our Customer Care team will be reaching out to you via email to find a solution for you. If you have any additional questions, please do not hesitate to contact us at social@fossil.com. Have a great day!
Great until strap broke
I got this bag as a birthday present from my mother in law in July (only five months ago) and I’ve used it everyday and loved it. But today the hardware on the crossbody strap broke and that was the only way I liked to wear the bag. Ironically it broke the day after I was telling a friend how I was ok with splurging on Fossil because I thought it was well made. I came on the website trying to find a replacement strap but cannot see that as an option anywhere. I also saw another reviewer seems to have had the exact same problem, so believe the reviews maybe look elsewhere if you mainly want to use this bag as a crossbody!
Customer review from Fossil
Response from Fossil
Hello Anna, thank you for leaving your review on Fossil.com. We are truly sorry that the hardware on the crossbody strap of your Jolie Leather Crossbody Bag has broken. Please know that a member of our Customer Care team will be reaching out to you via email to find a solution for you. If you have any additional questions, please do not hesitate to contact us at social@fossil.com. Have a great day!
Brown bags are not as pictured
The brown bag is not soft and slouchy as pictured it’s stiff grainy leather like all the other bags.
Customer review from Fossil
Response from Fossil
Hello Shelley, thank you for leaving your review on Fossil.com. We are so sorry to hear your recent order of the Jolie Leather Crossbody Bag was stiffer than expected. Please know that a member of our Customer Care team will be reaching out to you via email to find a solution for you.