Crystal Pavé Dolphin Stud Earrings in Sterling Silver, Created for Macy's
Product details
Web ID: 11790765BUYER BEWARE
The first pair of dolphin earrings I received had bent posts due to how the earrings were shipped (in a flimsy, lightly padded envelope...not protected in a jewelry box). I called to request a replacement pair and AGAIN the posts were bent since the earrings were shipped in the very same manner. I had told the Macy's rep of how badly the earrings were shipped the first time I called. THEN when I initially opened the flimsy mailing envelope and the plastic baggie the earrings arrived in I noticed the decorative, sparkly part of the dolphIn POPPED OFF of BOTH earrings!! I give up. I have never had issues with earrings by this company before, so I am completely DISAPPOINTED.
disappointed with macy's
One crystal dolphin was broken off from stud. Should have been checked before sent. Cannot give as gift now.
Never Got them
Never got them
junk!
the crystals were not attached to the earring.
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Giani Bernini Stud Earrings. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
When I went to put them on my daughter it literally separated. Will be returning these....
Response from Macy's
Dear Valued Customer, Thank you for your valuable feedback. We understand the product didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service