Greymel Zero Gravity Leather Sofa Collection, Created for Macy's

3.7 (38)
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Product details

Web ID: 16833794

Comfort, convenience and luxurious style. The Greymel Collection features sleek modern pieces upholstered in top-grain leather for enduring beauty. Amenities such as drop-down tables, wireless charging and power recline upgrade the experience.

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Ratings & Reviews

3.7/5

38 star ratings, 30 reviews

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30 reviews
Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys This review is from Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys
22 days ago

Family room furniture

I’m happy made a good choice quality and the price was very affordable.

Greymel 37 Zero Gravity Leather Chair with Power Headrest Created for Macys This review is from Greymel 37 Zero Gravity Leather Chair with Power Headrest Created for Macys
1 month ago

greymel 37 Zero Gravity

This out of the set was the least use and also the reclining mechanism started malfunctioning as well! even after exchanging a day after! so, we went with a different brand which so far, we have not had any issue till this point! I would not recommend this to anyone!

Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys This review is from Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys
1 month ago

Greymel 74 Zero Gravity leather

Bought this as a set and just like 84 in sofa! same problem! the reclining mechanism is a manufacturing defect! After they replaced the loveseat a day after the controls started malfunctioning. I would not recommend this at all! We decided to go with a different brand and glad we did so far zero problems until now.

Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys This review is from Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys
1 month ago

Furniture Greymel 84 Zero Gravity Leather!

Upon buying this sofa! Within a few months, the reclining system started malfunctioning! Started getting stuck! luckily, we were still under warranty. When they sent someone out to fix it! It was determined that it was a manufacturing defect. They sent out a brand-new couch and the very next day the reclining mechanism stops working again. So, we were charged a 15% to returned fee! due to not wanting the same sofa. We went with a different sofa brand and thankfully we have not had a problem with the new one. Although it has all the bells and whistles, I would not recommend it.

Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys This review is from Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys
2 months ago

very nice and comfortable sofa

delivered 5 days ago in bad weather it was covered and set up by white glove treatment . its worth it as it is extremely heavy and under warrantee . it is a leather couch not the best leather but adequate. mechanism is so quite opening and closing. they are very comfortable not to hard and not to soft. it works on my 6 ft frame. i called Macys as 1 light was not on. they sent out a tech in 3 days now working perfectly, i have never had a issue with Macys and there response was super . if u try and fix a problem yourself u will cancel out you warrant coverage. so i have no idea where those naysayers live.

Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys This review is from Greymel 84 Zero Gravity Leather Sofa with Power Headrests Created for Macys
3 months ago

Nice sofa but bad delivery

We ordered this sofa & two matching recliner chairs. The 3+1+1 is made from top-grain leather & looks very nice aesthetically. It is being used in a family room which is redesigned ground up. We shopped in multiple places before liking this at Macy's & placing the order. We placed order during holiday season(Dec 2024) sale event for almost the same price(!!) We were promised Jan delivery date, which became March & in April, two individual recliner chairs were delivered. Sofa was promised to May, which became June, Jul & Aug. Finally yesterday(Jul 13) Macy's delivered the sofa. We have done countless calls, emails & all Macy's offered was how sorry they were for the delay. In the meantime, we had to keep our family & friends in the living room whenever they visited, answering everyone's question on why our family room doesn't have a place to sit. I hope the recliners will last long & the wait was worth it. But I wont be buying anything furniture at Macy's.

Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys This review is from Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys
6 months ago

If you buy one they will not ever deliver it

I ordered one of these over 3 months ago and never heard from Macys. I have been caught in pergatory but the truth is - Macy is going broke - because ultimately they have a broken sales system. Supply chain can and should work better than this.

Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys This review is from Greymel 74 Zero Gravity Leather Loveseat with Console and Power Headrests Created for Macys
7 months ago

Good luck getting a good one

The first one was defective upon delivery (one side had no power). After arguing on the phone for an hour, I was finally approved for an exchange. The second one was delivered about 2 weeks later with a hole on the back with the stuffing exposed, uneven cushions on the back that do not align, and a dirty grayish spot (I got the brown one) in the leather that will not come off. It is too expensive to have these defects and i do not recommend taking the risk. I expected so much better from Macy’s and that’s why it was the first place I looked when shopping for a new couch. I am so very disappointed.