Greymel 84" Zero Gravity Leather Sofa with Power Headrests, Created for Macy's
Product details
Web ID: 16497417very nice and comfortable sofa
delivered 5 days ago in bad weather it was covered and set up by white glove treatment . its worth it as it is extremely heavy and under warrantee . it is a leather couch not the best leather but adequate. mechanism is so quite opening and closing. they are very comfortable not to hard and not to soft. it works on my 6 ft frame. i called Macys as 1 light was not on. they sent out a tech in 3 days now working perfectly, i have never had a issue with Macys and there response was super . if u try and fix a problem yourself u will cancel out you warrant coverage. so i have no idea where those naysayers live.
Nice sofa but bad delivery
We ordered this sofa & two matching recliner chairs. The 3+1+1 is made from top-grain leather & looks very nice aesthetically. It is being used in a family room which is redesigned ground up. We shopped in multiple places before liking this at Macy's & placing the order. We placed order during holiday season(Dec 2024) sale event for almost the same price(!!) We were promised Jan delivery date, which became March & in April, two individual recliner chairs were delivered. Sofa was promised to May, which became June, Jul & Aug. Finally yesterday(Jul 13) Macy's delivered the sofa. We have done countless calls, emails & all Macy's offered was how sorry they were for the delay. In the meantime, we had to keep our family & friends in the living room whenever they visited, answering everyone's question on why our family room doesn't have a place to sit. I hope the recliners will last long & the wait was worth it. But I wont be buying anything furniture at Macy's.
Motor stopped working
One side just stopped working now stuck with purchase and terrified that the other side will break too.
Comfortable & Beautiful
I purchased 3 Sofas. Comfortable & Sleek Design. We really love these Sofas. The power headrest helps you keep your body aligned while watching your favorite movie
Recommends this product
Wanted to Love it
Bought 3 chairs and the sofa for theater room Waited 2 months for delivery, within 2 weeks of very little use, the one side of the sofa recliner broke, reclined and fell to side. Had to wait half a month for a repair person to come and tell us, it was defective and so we just returned and waiting on money back. Looks nice, but made very cheap. So sad, now have to try and find something to match the chairs
LOVE my new movie couch!
The couch is more than I expected. It feels soft and comfy, love the features (lights, reclining and phone charging ports). The delivery crew did a great job with ensuring everything was set up perfectly.
Recommends this product
Disappointing
Checking/Testing Items if everything works before delivering to a customer, now I am stuck with a couch that is missing parts and the electrical connections not working
Greymel 84’ Leather Sofa
Beautiful, comfy and well constructed piece