Girls Collared Fleece Swing Coat
Product details
Web ID: 17006909Order never received
Don’t buy from this brand. I was supposed to receive this order 5 days ago. Apparently, their packages always get lost in transit. This seems like a scam.
Response from Hope & Henry
If you'd like to reach out to us with your order number, we would be happy to look into the delivery of your package. You can reach us directly at customerservice@hopeandhenry.com
company rating/product never received
I read another review that said the coat never arrived. I placed my order 12/10/23 and return date was 2/1/24. By 2/5/24 the coat hadn't arrived so I called customer service who contacted the seller. The seller emailed me and said the coat had been stuck in Ohio since 12/14/23 and they issued a refund. Not sure why the coat just couldn't be delivered. Be careful when ordering from this company.
Response from Hope & Henry
Thank you for your review regarding the customer service received for your order. We apologize that the solution presented for your issue was not well received and we hope to do better for any future orders that may experience poor delivery issues.
Lost transit
My order got lost I never received
Response from Hope & Henry
Can you please email us at customerservice@hopeandhenry.com for us to look into this further for you? Thank you!