Hot WheelsCity Mega Garage Playset Cars
Product details
Web ID: 18801533Terrible item received
I revived my item today and when I opened the Macys box, the product box was already cut open in several places. Where is Macy’s quality control? This is absolutely disgusting.
Missing Parts
I bought this as a gift for my friends kiddo. We tried assembling it Christmas Eve, but it was missing 3 track parts and one of the main stabilizing components. So annoying!!! The directions are already a headache this made it so much worse. I want to return, but don’t want to pay the shipping. Not sure what to do. Bummer all around.
Joy
Granddaughter is thrilled with this toy
Recommends this product
Missing Parts
The Hot Wheels set was a Christmas gift for my nephew. Upon opening the gift on Christmas Eve and putting it together, we discovered parts to be missing. Not only were parts missing, the blue garage parking piece was duplicated versus being two different pieces to stack. Very disappointing.
Delayed Shipping with no updates for a week
Ordered said was going to be delayed but delivered on the 24th, still has not arrived on the 28th. It will be my last order from macys.
If I could give zeros stars I would
Macy's has the worst customer service I've ever experienced. I purchased and paid extra for express shipping a week before Christmas and the item didn't even get shipped until a day AFTER Christmas. On the day it was supposed to be delivered, Customer service said the item was never in stock to begin with and that I would be getting a refund. I then went and ordered the item from Walmart but today I get an email from Macy's saying the item has been shipped. So the customer service agent just lied to me or what? Such a waste of time. Now I need to go take time out of my day and send the item back once it gets here. Never shopping at Macy's again.
Customer Service not truthful
Never received the item
Mom of 6
The boys love it so far. Just opened it yesterday as a Purim gift!
Recommends this product