City T-Rex Chomp Down Playset
Product details
Web ID: 15864357Destined for the trash can.
Terrible toy. Does not work. Waste of money. Very frustrating for child and adult. Sales hype is well written.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear about your disappointment. Please don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Horrible Product
My son just got this as a Christmas gift. It is horrible. It works one out of every 30 or so tries. Very frustrating. Do not buy.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear about your disappointment. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues. https://service.mattel.com/us/ContactUs.aspx
Nice set. Good price
Set looks great but it’s a present for a family at church so I didn’t open it.
Recommends this product
Meh woulda bought more track instead of this
My 4 yr old and I thought this was the coolest track at the store has a T-Rex on it so we got it... Quick set up and even quicker disappointment. Not a very good loop de loop desgin.. should have just bought more straight track. Anyway if you didn't use so much glue on your packaging I would have returned this but the box had been destroyed in trying to open it.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help. We stand behind our products and would be happy to look into all options to make things right for your family.
Shoddy and cheap materials
Bought this toy for an almost 5-year-old. After 2 hours of use the launcher/spring mechanism is broke. Leaving the toy unable to play with. Now I am left with an almost 5-year-old saying "fix, please".
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Doesn’t work
I just bought this and it’s horrible. The car will not go around.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Non working track
My sister in law bought this for my son for Christmas but this is the first time we are getting it out. It goes together except for the last part of the ramp. It will not stay connected and therefore we cannot run the track.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Very Disappointing
I would give this zero stars if I could. This is NOT for a 4-year-old. It is difficult to use, and frustrating to those using it. It is impossible to launch the car thru the track. I am so sorry I wasted my money on this. No way to return it. All show, no function. A disappointment for both my son and me on Christmas! I feel like never purchasing another hot wheel track again.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry for any disappointment this has caused. For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.