California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
Returns are accepted at any Macy's store within 30 days from purchase date. Last Act items are final sale and sold "as is." No returns, exchanges, or price adjustments allowed.
Macy’s sent me wrong size, box sad Medium but Macy’s liable on bottom say XL. I contacted support who offered me to replace item with correct size or refund me. They told me I have to return item before they can process my replacement. I sent item back, they revived it and it took them almost 5 days to complete return. They did not send me replacement but refunded me. Naturally, item is now $20 more then when I got it.
Macy’s went against my agreement
Macy’s sent me wrong size, box sad Medium but Macy’s liable on bottom say XL. I contacted support who offered me to replace item with correct size or refund me. They told me I have to return item before they can process my replacement. I sent item back, they revived it and it took them almost 5 days to complete return. They did not send me replacement but refunded me. Naturally, item is now $20 more then when I got it.