700 Gal Per Hour Above Ground Pool Cleaner Robot Vacuum w/ 21 Ft Hose
Product details
Web ID: 24202593Next to Useless
Well, it circulates water, but as a vacuum it is garbage. I had good luck with the old water jet style propelled vacuum until it wore out. Why they went in this direction with the design, I have no idea. The wheels, which now propel the device have absolutely zero traction, so it essentially sits on one spot. Save your money, better off with a hand vacuum.
Customer review from intexcorp.com
Response from intexcorp.com
We’re sorry to hear about your experience with the Deluxe Automatic Pool Vacuum. We’d appreciate the opportunity to help resolve this. Please contact Intex Customer Service via chat at intexcorp.com or call 310-549-8235.
This cleaner is awesome!
This cleaner had made owning a pool so much easier. It does a great job of picking up the bits of trash from the bottom and sides of our 16ft pool. The little brushes are wearing out rather quickly as others have commented on. The big downer is that you have to buy a more powerful pump to get this to work. The pump that came with the pool is not even close to strong enough so having this is a bit of an expense.
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your thoughtful review. We’re glad the cleaner has made pool maintenance easier and appreciate your feedback on the brushes and pump requirements. Your comments help us improve, and if you need assistance with compatible pumps, please contact our consumer service team. We appreciate your support and thank you for choosing our product.
Gets stuck everywhere even on Intex gear, which is simply unacceptible.
Customer review from intexcorp.com
Response from intexcorp.com
We’re very sorry the Deluxe Automatic Pool Vacuum has been frustrating and getting stuck. For assistance and troubleshooting, please contact us via chat at intexcorp.com or by phone at 310-549-8235.
Deluxe automatic vacuum
We think our new vacuum is great it does a fantastic job.and a fantastic price to thank you.
Recommends this product
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your 5-star review! We’re thrilled your Deluxe Automatic Vacuum is doing a fantastic job and providing great value. Your recommendation means a lot, and we truly appreciate your feedback!
Best purchase I’ve ever made
Best purchase ever ! We call him Kevin, we leave him on all the time, need new brushes after a year but still worth every dollar
Customer review from intexcorp.com
Response from intexcorp.com
Thank you for your 5-star review! We’re thrilled Kevin has been such a reliable companion. Glad to hear it’s still worth every dollar even after a year—your feedback means a lot!
Doesn't work
I bought this at the end of last season and didn't unbox it until I opened the pool in May. I have an Intex pool with an Intex 2100gph pump with an Intex sand filter. The vacuum barely moves and frequently gets stuck. I've tried running my pump on recirculation instead of filter, which helps a little, but then the water bypasses the sand filter, so that's not acceptable. The old Intex vacuum I had worked great for two seasons, but I accidentally dropped it on the cement patio and it busted beyond repair.
Customer review from intexcorp.com
Response from intexcorp.com
We’re sorry to hear that your vacuum isn’t performing as expected. Please contact us via chat at intexcorp.com or by phone at 310-549-8235 so we can assist you.
Great Vacuum But NEEDS PARTS!!!!
We purchased this vacuum and have used it one season in our 18x52 Ultra XTR. It has worked great. This season, we upgraded to a 20x52 since our last was over 5 years old. We noticed that one of the brushes was not turning. After taking the wheels off, I noticed that there is a small black rubber belt that runs on a gear from the tire to the brush roller that is broken. How the heck can I get replacement belts? I'd gladly increase my rating if I can find parts.
Customer review from intexcorp.com
Response from intexcorp.com
We’re glad to hear your vacuum has worked well! Please contact us via chat at intexcorp.com or by phone at 310-549-8235 so we can help you get the replacement parts you need.
Lack of parts.
Works very well. Only complaint can't get roller brushes. Contacted Intek 3 weeks ago, stated 2 week BO. Still not available. Hope this is not the norm. I own multiple Intek products that will eventually need support. Will upgrade review when parts are available.
Customer review from intexcorp.com
Response from intexcorp.com
We apologize for the delay in obtaining the roller brushes for your Deluxe Automatic Pool Vacuum. We appreciate your feedback and understand your concerns regarding parts availability. Thank you for your patience, and for being a loyal Intex customer. For further assistance, please reach out via chat at intexcorp.com or call us at 310-549-8235.